Rwandair personnel de cabine d'emploi

Background: RwandAir is the Rwanda National Carrier. As it continues to reposition, consolidate and expand, a number of opportunities continue o be available for immediate recruitment. We are looking for exceptional people to work for an exceptionally demanding organization.

Desired candidate will be results-driven, be service-focused, a team player, an effective communicator with well-honed negotiation skills, a strategic thinker with adequate attention to detail, of unquestionable honesty and integrity, be technologically aware and have an exceptional interpersonal skills.

Job Title: Cabin attendants

DEPARTMENT: Cabin Services

LOCATION: Kigali

Interested candidates should fulfill the following criteria;
Minimum Academic Qualifications & Experience

• University Degree in any field.
• Two years proven customer service experience in a similar environment e.g hospitality/hotel and tourism related business.
• Age between 25-30 years old
• Minimum height:
• 1.6 metres female;
• 1.8 metres male
• Weight must be proportional to height
• Must have a vision corrected to 20/20
• Well groomed and pleasant personality
• Must be a Rwandan National

Key competencies

1. Ability to communicate with all customers with confidence, clarity and honesty.
2. Excellent verbal and written communication skills in English/French and Kinyarwanda.
3. Excellent interpersonal skills.
4. Ability to work under pressure and handle multiple tasks.
5. Ability to work well as part of a team.
6. Working knowledge of hospitality and travel industry.
7. Able to quickly adapt to and work in a multi-cultural environment.
8. Able to work effectively with limited/minimal/no supervision.
9. Able to read and comprehend and follow instructions as found in operating passenger handling manuals.
10. Able to remain calm in a demanding, fast paced working environment and take control in unexpected situations.

Reporting:
Reporting to the Manager Cabin Services p. Successful candidates are expected to;

• To receive all Rwandair customers on board and provide high quality in-flight service to all passengers during the course of their journey.
• Ensure that service levels comply with the Rwandair in-flight service manual on every flight on all routes.

Main responsibilities

These include the following key areas among others;

• Receive all customers that board all Rwandair flights and assist them in seating, handling and storage of cabin baggage.
• Perform all safety checks and advise the passengers appropriately to ensure their safe and comfortable flight.
• Brief all passengers on in-flight regulations prior to departure.
• Ensure that the passengers receive due attention and mitigate customer dissatisfaction if any during the course of the journey.
• Assist passengers to disembark on arrival at destination and hand them over to ground attendants for onward passage.
• Promote the various components of Rwandair in-flight product.
• Maintain current knowledge of all in-flight and emergency procedures.
• Ensure compliance with prescribed company in-flight service policies and procedures while discharging their duties.
• Positively promote passenger satisfaction in a professional manner.

Successful candidates will be taken for initial in-flight cabin training to ensure that they meet the industry performance requirements for the job.

Interested individuals, who meet the conditions, should submit their application letters addressed to Senior Manager- Human Resources, notarized copy of certificate or diploma together with their current CV’s and copy of ID to the address below not later than June 29, 2012 at 16:00 pm.

The Senior Manager Human Resources
RwandAir
Kigali International Airport
P.O. Box 7275 Kigali -Rwanda

Only Shortlisted candidates will be contacted.
Note: RwandAir is an equal opportunity employer