Sales Operations Co-ordinator

Job purpose:

To provide an effective sales support function for new and existing customers in addition to acting as a key interface between Business Development, Sales Operations and Marketing.

Key to the role is providing an accurate and proactive service towards fulfilling order requests / requirements, integration of orders into internal AVG systems, processing of approved orders and provision of an after-care service.

Key responsibilities and accountabilities:

• Following up on leads from Sales to preparation of contracts through to implementation.
• Answering pricing and product questions from key accounts.
• Ensuring that all proposed and actual accounts are recorded and integrated onto internal AVG systems as appropriate and in a timely manner.
• Dealing with product changes and understanding how these may influence customer orders.
• Provision of a ‘quality’ service to the customer at all levels and maintaining responsibility for resolving any issues / discrepancies.
• Acting as a key interface between Business Development, Sales Operations and Marketing.
• Support the interlinking team members to enable Company revenue targets to be achieved.
• Creation and maintenance of task documentation.
• Provide ideas, feedback, process improvements and suggestions related to the role.
• Assist with projects.
• To develop relevant knowledge of the Company’s products and services and build on personal skills.

Job Requirements :

Person Specification

• Good basic standard of education, possibly up to ‘A’ level standard.
• Strong service mentality.
• Previous experience of order processing
• A good understanding of IT technology, software and computer security is desirable.
• Ability to communicate in a friendly, clear and concise manner.
• Clear thinking and problem-solving abilities are a must.
• Confident yet patient approach and able to work under own initiative.
• Ability to multi-task, work on multiple projects navigating between different applications.
• Well organised with an ability to work accurately with attention to detail.
• Flexible to be able to deal with and respond to changes.
• Be able to work to deadlines and under pressure.
• Results and KPI driven.
• Practical experience of using Microsoft applications.

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Sales Operations Co-ordinator