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Global Customer Operations Representative (with Turkish)

7:49:00 PM
This position will play a key role in helping shape the future of what excellence in service means! As part of the Global Customer Operations Team, you will work closely with LinkedIn’s world-class staff and member-base that spans the globe. This is a great opportunity for experienced professionals seeking a career with a fast paced, growing company.

Responsibilities

  • Interact with LinkedIn’s members on a level that supports the full customer experience.
  • Provide education to LinkedIn’s 100+ million professionals in a multichannel communication environment.
  • Develop expertise on a variety of LinkedIn’s products and features. Assist customers with product information and site navigation.
  • Establish effective working relationships across multiple departments.
  • Liaise with clients on technical issues using advanced trouble-shooting skills.
  • Effectively identify problems and issues by performing relevant research using appropriate tools.
  • Ensure potential bugs are escalated to correct departments whenever necessary.
  • Attend ongoing technical and nontechnical training and development related to existing and potential future roles.
Requirements
  • Fluency in written and conversational English and Turkish. Multilingual is a plus.
  • A minimum of two years experience in one or more of the following areas or combination thereof: Account Management, Customer Support, Customer Service, Internal or External Sales, Marketing, Public Relations, Privacy or Fraud.
  • Exceptional written and verbal communication skills using a range of established communication channels.
  • Consistent and appropriate sense of urgency combined with proper discretion in resolving issues is critical in this role.
  • Well developed capacity to embrace change with a consistent, positive approach.
  • Strong working knowledge of Microsoft Office and CRM tools.
  • Excellent academic qualifications; Bachelor’s Degree preferred or equivalent experience and education considered.

Company Description

Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. With 175 million members worldwide, including executives from every Fortune 500 company, LinkedIn is the world's largest professional network on the Internet. The company has a diversified business model with revenues coming from member subscriptions, marketing solutions and hiring solutions. Headquartered in Silicon Valley, LinkedIn has offices across the globe.

Additional Information

Posted:
September 27, 2012
Type:
Full-time
Experience:
Not Applicable
Functions:
Customer Service 
Industries:
Information Technology and Services, Internet 
Employer Job ID:
6646
Job ID:
3836352

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