Information Technology (IT) Officer

Only LOCAL candidates will be considered To apply, please email your CV tokthinkohkaew@pactworld.org

Information Technology (IT) Officer

Summary: The IT Officer will support the integration of a database system for maintenance of grants, finance, and monitoring and evaluation systems used for this project. S/he will support the development and maintenance of an online learning platform. S/he will also be responsible for maintaining all networks and hardware, providing support to the office staff, as requested.

Specific Duties: • Provide IT infrastructure support, including troubleshooting hardware and software issues, performing systems upgrades and analysis and disaster recovery plans. • Maintaining hardware and software inventories, warranties, and licensing • Managing IT procurement including maintaining contacts with vendors, obtaining quotes and tracking purchases • Installing, maintaining and supporting Windows servers and applications • Monitoring and maintaining virus management programs • Creating user groups, assigning user group rights • Training and providing support to end-users for MS Office, Outlook, Project and other tools. • Installation and support of wired, wireless, and VSAT based networks. • Creating and maintaining networks, including IP addressing, basic routing functions, DHCP, LDAP • Troubleshooting IT-related problems and issues, as needed; proactively identifying customer business problems/opportunities and recommending solutions • Creating user groups and assigning user group rights • Helps ensure that all IT related systems have active / current backup • Performing other duties as assigned.

Minimum Qualifications: BA and at least 6 years of relevant experience (or equivalent)

Preference for: • Previous experience in systems administration and networking. • Exceptional troubleshooting and analytical problem-solving skills • Strong orientation to customer satisfaction • Certifications in Microsoft technologies • English fluency

Skills and Abilities: Behavioral Competencies • Strong in all areas

Leadership • Ability to sustain interpersonal and professional relationships with internal colleagues and contacts in donor and peer organizations • Strong understanding of Pact’s strategy and how tasks contribute to the greater good • Consistently works within internal process and procedures • Strong interpersonal and team building skills • Engagement in corporate initiatives

Project Management • Strong planning and time management skills • Strong written and oral communication skills, including the ability to make a presentation • Ability to problem-solve difficult issues • Ability to multitask with ease, adapting to frequently changing priorities • Good negotiating and conflict resolution skills • Understanding of budgets

How to apply:

To apply, please email your CV to kthinkohkaew@pactworld.org