Groups Coordinator - Rome

Country ITALY City Rome Department Sales Closing date 17 January 2014

Job Description Successful candidate will maintain, service and support both “Direct accounts” and “Groups”, optimising all guests interactions and opportunities to convert into sales outcomes and maximise revenues. Efficiently handle all telephone enquiries, maintain excellent sales results and customer service whilst ensuring correct implementation of Etihad policies and procedures. Responsibilities Your responsibilities shall include but not limited to: Handle direct bookings from SMEs/corporates, embassies and the travel trade bookings, identifying and pursuing all potential opportunities to exceed revenue targets. Demonstrate a thorough knowledge of the Sabre Reservation system. Handle groups enquiries; turning around new quotes inside 24 hours and aiming to convert at least 20% into bookings by being pro-active and meeting customer requirements wherever possible. Take ownership of existing group bookings and calendar for all applicable deadlines. Complete pre-flight checks for groups to agreed standards. Ensure all monies accounted for every piece of business and aim to reduce cost of sale wherever practicable. Keep accurate logs of all booking activity, ensuring all materials are properly displayed such that other members of the team can easily access information. Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation. Provide excellent customer service (e.g. answering telephone calls) in line with set guidelines and standards, taking every opportunity to sell-up to premium classes. Build good relationships with all business partners and enhance customer satisfaction. Maintain effective working relationships both within the department and within other EY departments. Ensure a “can do” attitude is applied to sharing workloads within the departments such that all tasks are completed on time (includes Staff Travel, Medas and other administrative work in the office). Works as part of a team displaying flexibility and offering support to colleagues when required. Prepare reports as requested by the Supervisor/Manager. Requirements Post holder must have at least 2 years airline work experience, preferably in sales/groups with minimum high school or secondary education with courses on airline advanced passenger tariff and pricing. The Individual Sabre Reservations systems Recognised IATA or knowledge in rules and regulations or airline restrictions Excellent communication and interpersonal skills Excellent written and oral English language skills Must hold right to live and work in Italy

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