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KNOWLEDGE MANAGEMENT PRODUCER/PROJECT MANAGER FOR ONLINE DIALOGUES - LONG TERM AGREEMENTS (LTA)

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Background

Acknowledging the important role that knowledge plays in UNDP’s core mandate of assisting development partners in responding to crisis, contributing to the achievement of the MDGs and fostering human development, UNDP’s new Knowledge Management Strategy Framework 2014-2017 documents prior organizational challenges and achievements, presenting a new way forward to share and utilize UNDP’s global expertise and strengthen its role brokering knowledge for development.
As one priority area within this strategy, the Knowledge, Innovation and Capacity Group (KICG) within UNDP’s Bureau for  Policy and ProgrammeSupport (BPPS) works to support, among other things, clients and partners in managing knowledge mobilization, dialogue, facilitation and exchange initiatives, both internally as well as externally with partners and the global public. Prominent examples in the past have been the Rio+20 Online Dialogues and the Post-2015 Consultations which mobilized a large number of experts and individuals from development organizations, academia and the global public to discuss issues and crowd-source recommendations for sustainable development and what should follow the Millennium Development goals. 
As part of this process UNDP uses its online collaboration platform Teamworks to host online discussion spaces for consultations where individuals and stakeholders can contribute to specific discussions, own and contribute content, submit and vote on recommendations, as well as to synthesize and contextualize contributions to the initiative. This includes methods for visualizing all contributions in a dynamic cross-cutting manner to show overall trends and break them down into a combination of regional, country and demographic groupings. The management of such online consultations requires a unique skillset that involves project coordination, online facilitation, community management, communications and social media, and content management.
A KM Producer/Manager for Online Dialogues is sought to support UNDP’s upcoming knowledge mobilization, dialogues and exchange initiatives. The producer will have a coordinating role, serving as primary focal point for clients, acting as project manager of the initiatives and ensuring internal and external communications, facilitation and client outreach activities are of high quality and serve the objectives of the initiatives as well as the needs of the stakeholders involved.
Situated within the Knowledge, Innovation and Capacity Group, reporting to the KM Advisor, he/she is responsible for providing coordination, facilitation, community management, communication, social media, outreach, content management and event management advisory support and training to internal colleagues and external partners and clients to support the knowledge mobilization and dialogue initiatives of the organization.

Duties and Responsibilities

Plan, design and execute, manage and monitor knowledge mobilization, dialogue, exchange and networking initiatives:
  • In consultation with clients, conduct needs analysis with all stakeholders to develop an engagement process, then define tasks and develop project and work plans for knowledge mobilization, dialogue, exchange and networking initiatives
  • Coordinate interactions between UNDP and clients regarding planning and implementation of knowledge mobilization, dialogue, exchange and networking initiatives through meetings, videoconferences, and bilateral follow-up with regular meetings, and monitor progress of project implementation
  • Ensure a coherent identity and smooth implementation of all communications, knowledge sharing, branding and outreach activities regarding knowledge mobilization, dialogue, exchange and networking initiatives
Act as primary client-service focal point and liaison for knowledge mobilization, dialogue, exchange and networking initiatives:
  • Ensure seamless interaction between clients, moderation teams and UNDP’s teams of technical, facilitation and communication experts through regular meetings, teleconferences, reporting and internal communication;
  • Act as primary client-service focal point for all questions, queries and issues raised by clients, in close cooperation with the end-user support team for the online platform;
  • Act as liaison between clients and the IT team to ensure technical support of the online platform; and implementation of client requirements.
Provide client-oriented support, advisory services, training and guidance to staff, clients and partners on facilitation, community management, communication, social media, outreach, client engagement, content management and event management:
  • Provide advisory services on online facilitation, community management and mapping, communications, social media, event management as well as the set-up, maintenance and support of online spaces in Teamworks offline and through webinars;
  • Contribute to the creation and execution of Teamworks membership drives targeting specific audiences, international agencies, non-governmental organizations, scientific institutions, and the private sector;
  • Conduct outreach to organizations to boost their member’s participation in official dialogues;
  • Develop and deliver facilitation, training (online and offline) and support to external facilitators of Teamworks spaces to manage and encourage their members’ participation;
  • Provide on-site event management, facilitation support and social media reporting, e.g. for face-to-face high profile panel discussions or side events.
Analyze and consolidate statistics, lessons, good practices and guidelines on knowledge mobilization, dialogue, exchange and networking initiatives, and communicate them internally and externally to foster learning, raise awareness and improve client-services:
  • Conduct after-action reviews with clients and stakeholders at various stages of knowledge mobilization, dialogue, exchange and networking initiatives;
  • Identify innovative practices and solutions emerging from the implementation and management of knowledge mobilization, dialogue, exchange and networking initiatives;
  • Analyze and prepare statistics and reports on project outputs, outcomes and results;
  • Develop communication, advocacy and guidance material based on results, lessons and good practices and promote them internally and externally using a variety of channels;
  • Leverage these ideas to foster external relationships with other organizations to create business opportunities and increase the impact of UNDP's work on its beneficiaries.
Carry out other facilitation, community management, communications, training, and client service tasks as advised by the supervisor
Evaluation of Applicants:  Applicants will be shortlisted based on the information submitted by them against the following criteria:

Experience with:
  • Large scale international consultations ( max 20 points);
  • Designing and delivering training on collaboration platforms, community facilitation and knowledge management ( max.10 points);
  • Drafting communication materials in a style and structure appropriate for online consultations, UNDP or a similar organisation (max 10 points);
  • Preparing and implementing communications campaigns, in particular online, preferably within the UN system (max 15 points);
  • Knowledge management and collaboration and demonstrated use of social networking platforms for professional purposes (max 15 points);
  • KM 2.0 technology, social networking, and collaboration tools in organizational environments (max 10 points);
  • Managing webinars and live streaming events, including video editing (max 10 points);
  • UNDP /UN experience  (max 10 points).
Total: max 100 points with the threshold for shortlisting being 70 points.
Those scoring above the threshold in the above screening will be invited to an interview and if successful will be asked to submit a financial proposal.
The final selection will be based on the combination of the interview score and the financial proposal (weighing 70 -30).

Contracting Arrangements: 

Several successful candidates can be selected and will then be offered long-term agreements with UNDP under this technical expert roster for the period of 2 years. This agreement does not guarantee a contract with UNDP.
LTA holders will be contacted when specific service requests arise and will be asked to indicate availability and interest against a specific Terms of Reference (ToR) outlining the outputs of the assignment.

Upon secondary selection, Individual Contracts (IC) will then be awarded for these specific ToRs, incl. detailing the time frame.

Conditions of a particular assignment may be negotiable. 

Application procedures: 
  • Qualified candidates are requested to apply online via this website. The application should contain:
  • A brief statement, including a clear identification of their motivation and experience
  • A current CV.  
 Incomplete applications will not be considered. Please make sure you have provided all requested materials.

Qualified women are encouraged to apply.

Due to the large number of applications we receive, we are able to inform only the successful candidates about the outcome or status of the selection process.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. 

Competencies

  • Strong written and verbal communication skills in English, with an excellent understanding of structure and form of official UN documentation;
  • Excellent organizational skills and proven ability to deliver projects within assigned deadlines;
  • Excellent interpersonal skills and objectivity;
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
  • Highest standards of integrity, discretion and loyalty.

Required Skills and Experience

Education:
  • Post-graduate University Degree in International Development, Knowledge Management, Communication, or related area;
  • Equivalent relevant experience combined with a first degree will also be considered.
Experience:
  • 7 years of previous knowledge management and/or communications experience working with UNDP or a similar international organisation, required;
  • Familiarity with UNDP’s functions, previous KM efforts and change management activities;
  • Experience with large scale international consultations;
  • Experience with designing and delivering training on collaboration platforms, community facilitation and knowledge management;
  • Proven experience in drafting communication materials in a style and structure appropriate for online consultations, UNDP or a similar organisation;
  • Experience preparing and implementing communications campaigns, in particular online, preferably within the UN system;
  • Experience providing service to a wide range of stakeholders both within and outside the UN system;
  • Strong working experience of knowledge management and collaboration and demonstrated use of social networking platforms for professional purposes;
  • Demonstrated knowledge of KM 2.0 technology, social networking, and collaboration tools in organizational environments;
  • Proven experience with managing webinars and live streaming events, including video editing;
  • Experience working collaboratively in a team structure in a multicultural environment;
    Broad knowledge of the UN system in general (highly desirable).
Language Requirements:
  • Fluency in English, essential;
  • Knowledge of another UNDP official language, an asset.
http://jobs.undp.org/cj_view_job.cfm?cur_job_id=42068

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