Medical Administrative Assistant

Open To:
All Interested Candidates / All Sources

Position Title:
Medical Administrative Assistant

Reference:
16/82

Opening Date:
October 04, 2016

Closing Date:
October 11, 2016

Work Hours:
Full-time, 40 hours/week

Salary:
£31,161 gross starting salary per annum, (consisting of: basic salary £26,826, London weighting £2,100 and bonus £2,235). Plus discounted health care plan.

Embassy London’s Health Unit (HU) and London Medevac Center (MC) is at the center of Embassy operations and serves diplomatic staff – the clients – not only in the United Kingdom, but also as a medical evacuation Post for the Middle East, Eastern Europe and much of Africa. It is a section that strives to promote and protect the health and well-being of the American diplomatic community.

We are now seeking a motivated, professional Administrative Assistant to support the HU, which is the home office for 2 Regional Medical Officers (RMOs), 2 Foreign Service Medical Practitioners (FSHPs), 2 Regional Psychiatrists (RMO/Ps), 1 Nurse Practitioner (NP) and 4 Registered Nurses (RNs) and an Administrative Medevac Coordinator.

At its’ core, this position is all about positive interaction with a wide customer base. We are looking for a skilled communicator with outstanding interpersonal skills, who places customer satisfaction and medical confidentiality as their highest priority. As the first point of contact for patients and visitors, both by telephone and in person, you will be working independently to perform a wide range of clerical, administrative and office management duties in support of our primary care practice and Medevac Center. You will be an integral part of the team and will have opportunities to help develop and improve administrative processes in the Health Unit.

Among other duties, the job will entail:

• performing triage of telephone calls;
• maintaining appointment schedules for all providers;
• preparing and maintaining patient medical files to include filing of reports, faxing reports to consultants and the Bureau of Medical Services (M/MED); and
• maintaining and reporting monthly statistics for M/MED and the International Cooperative Administrative Support Services (ICASS) Council.

Interested? Then we would like to hear from you!

The following qualifications are also required. It is very important that you address each selection criterion detailed below with specific and comprehensive information supporting each item in your application and resume/CV. This will help you in our short listing process.

QUALIFICATIONS REQUIRED

Applicants must address each required qualification listed below with specific and comprehensive information supporting each item.  Failure to do so may result in a determination that the applicant is not qualified.

EDUCATION:
4 GCSEs, High School Diploma or an equivalent academic qualification is required.

EXPERIENCE:
Work experience in a confidential work environment as an office manager/administrative assistant/personal assistant is required.

LANGUAGE:
Level IV (fluent) written and spoken English is required.

JOB KNOWLEDGE:Proficiency in MS Word, Outlook, Excel, Publisher, Share Point and Power Point is required. Proficiency in creating and using Mail-Merge documents is required. Basic knowledge of medical terminology regarding routine/common in-patient or out-patient tests, procedures and pharmacological agents is required.

SKILLS AND ABILITIES:
Basic computer skills are required. Typing speed of at least 40 words per minute is required. Strong interpersonal skills for greeting clients, telephone etiquette and strong customer service skills when managing challenging/demanding clients are required.

INTERESTED CANDIDATES FOR THIS VACANCY MUST SUBMIT THE FOLLOWING FOR CONSIDERATION OF THEIR APPLICATION:

• The London DS0-174 Application Form (PDF): – This is our preferred form of application, as it aims to focus the candidate on the essential criteria of an advertised vacancy.

OR

• Universal Application for Employment UAE/DS-174 (PDF)

Please reference our instructions on how to complete the UAE/DS-0174 form (PDF, 150Kb)/

You must ALSO include the following information in your application for employment:

• Your current curriculum vitae/resume.

• Evidence of your legal right to work in the UK such as a copy of your passport biographical page, work visa page and, or, birth certificate. Please do not send originals by mail. Copies are acceptable. Short-listed applicants will be asked to provide, prior to interview, original documentation in support of their legal right to work in the UK.

• Evidence of Appointment Eligible Family Member Preference (such as copy of your sponsor’s orders) or U.S. Veteran Preference (DD214 – Member 2 or Member 4), if applicable. Please do not send originals by mail. Copies are acceptable.

PLEASE NOTE, IF YOUR APPLICATION PACKAGE IS INCOMPLETE, YOU WILL NOT BE CONSIDERED FURTHER FOR THIS VACANCY.

Submitting your Application

As an environmentally aware employer, our preference is for you to submit your application by email toLNDRecruit@state.gov

Please ensure documents are in Microsoft Word and/or Adobe Acrobat PDFformat.

JPEG, TIFF, SkyDrive or files other than in the 2 formats specified above will not be accepted and your application will be determined invalid.

Similarly, if your application exceeds 5Mb, your application will be determined invalid.

Alternatively, your application can be mailed to:

Recruitment
The HRD Office
American Embassy
24 Grosvenor Square
London
W1K 6AH