Case Officer,
Department
Ministry of Justice
Business Area
HMCTS
Number of Vacancies
1
Location: Region
South West
Location: City/Town
Chichester
Location: Building/Site
TS Tribunal Support Centre, I Market Avenue, Chichester, Hants PO19 1JU
Grade
AO
Equivalent Grade
Administrative Officer
Salary Minimum
£16,813
Salary Maximum
£19,550
Type of Role
Administration/ Corporate Support
Contact Centre
Operational Delivery
Contact Centre
Operational Delivery
Reserved/Non Reserved posts
This is a Non Reserved post and is therefore open to UK, British Commonwealth and European Economic Area (EEA) Nationals and certain non EEA members
Security
Basic check
Criminal Records Bureau Check
This post does not require a Criminal Records Bureau Check
Is a medical required for this post?
No
Job Description
This is a fixed term appointment for 12 months.
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within the Ministry of Justice (MoJ). Most of the staff within MoJ are employed in administrative roles.
Administrative Officers are assigned to sections to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within the MoJ family. There will be some opportunity to exercise discretion and initiative, within a framework of well-established systems and processes. Problem solving is carried out by reference to comprehensive guidelines and instructions - complex or difficult issues are normally referred to a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local Ministry of Justice offices.
Job Description
Duties may include:
Creating and updating records on in-house computer system and data input. Producing court/tribunal documents
Preparing files for court/tribunal hearings and attending inspections and hearings within the Tribunal area which may involve some driving
Answering queries (telephone/written correspondence/face-to-face)
Serving customers/court users and liasing with other organisations
General photocopying and filing
Dealing with numerical calculations
Post opening
General ad hoc office duties
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within the Ministry of Justice (MoJ). Most of the staff within MoJ are employed in administrative roles.
Administrative Officers are assigned to sections to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within the MoJ family. There will be some opportunity to exercise discretion and initiative, within a framework of well-established systems and processes. Problem solving is carried out by reference to comprehensive guidelines and instructions - complex or difficult issues are normally referred to a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local Ministry of Justice offices.
Job Description
Duties may include:
Creating and updating records on in-house computer system and data input. Producing court/tribunal documents
Preparing files for court/tribunal hearings and attending inspections and hearings within the Tribunal area which may involve some driving
Answering queries (telephone/written correspondence/face-to-face)
Serving customers/court users and liasing with other organisations
General photocopying and filing
Dealing with numerical calculations
Post opening
General ad hoc office duties
Job Description URLs
https://www21.i-grasp.com/fe/tpl_moj01.asp?newms=jj&id=27060
Competencies
You will be required to provide evidence of the following Competencies:
Focusing on the Customer
I listen to and respect all customers and ask questions about their needs
I respond to customers’ requests quickly and politely
I know when to get help with customers’ concerns
Developing Our People
I keep my area of expertise up to date
I ask for and respond to feedback and learn from the work I have done
I am aware of my individual strengths and weaknesses and take responsibility for my continuous personal development
Using Evidence to Make Decisions
I base my decisions on as much evidence as is realistically available
I use various sources of evidence to get information
I understand where to go and who to involve when making decisions to achieve my goals
Planning and Managing Resources
I prioritise tasks to achieve goals
I manage my time effectively
I use resources appropriately and I am aware of how these affect the organisations’ costs
Working as a Team
I welcome new ideas and different opinions and value other people’s contributions to achieving results
I give individuals helpful feedback and treat people with courtesy and respect at all times
I take responsibility for my own actions and deliver my commitments to the team
Focusing on the Customer
I listen to and respect all customers and ask questions about their needs
I respond to customers’ requests quickly and politely
I know when to get help with customers’ concerns
Developing Our People
I keep my area of expertise up to date
I ask for and respond to feedback and learn from the work I have done
I am aware of my individual strengths and weaknesses and take responsibility for my continuous personal development
Using Evidence to Make Decisions
I base my decisions on as much evidence as is realistically available
I use various sources of evidence to get information
I understand where to go and who to involve when making decisions to achieve my goals
Planning and Managing Resources
I prioritise tasks to achieve goals
I manage my time effectively
I use resources appropriately and I am aware of how these affect the organisations’ costs
Working as a Team
I welcome new ideas and different opinions and value other people’s contributions to achieving results
I give individuals helpful feedback and treat people with courtesy and respect at all times
I take responsibility for my own actions and deliver my commitments to the team
Qualification(s)
5 GCSE passes (or equivalent) grades A*-C, to include English Language, or
NVQ Business Administration level II or Administrative experience
NVQ Business Administration level II or Administrative experience
Working Pattern
This job/these jobs are available for full-time, part-time or flexible working arrangements (including Job Share arrangements).
Employment Terms: Post Type
Fixed Term
Employment Terms: Hours
37
Contact and further details
To find out more or apply for this post please visit our website.
Contact and further details URLs
https://www21.i-grasp.com/fe/tpl_moj01.asp?newms=jj&id=27060
The Civil Service is committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity or political beliefs - or any other grounds.
External applicants should note that for posts in Northern Ireland, applications from the Roman Catholic community are particularly welcomed as this group is currently under-represented in our workforce.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity or political beliefs - or any other grounds.
External applicants should note that for posts in Northern Ireland, applications from the Roman Catholic community are particularly welcomed as this group is currently under-represented in our workforce.
Closing date
22 Feb 2012
Follow link to apply
https://www21.i-grasp.com/fe/tpl_moj01.asp?newms=jj&id=27060
Post a Comment