MTS Delivery Manager South Africa Johannesburg

Job description This role provides clients with total MTS HW & SW Delivery Management. He establishes, maintains and improves the client relationship regarding all aspects of the Maintenance and Technical Services (MTS) contracted and warranty services area as the representative of IBM. They have the responsibility to improve client satisfaction. They propose and carry out the services that contribute to the success of the client's business. They have a strong knowledge of the client environment and organization, and a solid experience in maintenance services. They ensure the management of agreed service levels covered through technical support by tracking of the maintenance operations and proper reporting of the client's maintenance operations, and implement action plans to improve service quality delivered to the client to ensure client satisfaction Outstanding Skills: Analyze Client Satisfaction Apply Knowledge of Client Environment Behavioural Attributes Build and expand internal and external network, Teamwork, Adaptability, Drive to achieve, Ownership and responsibility, Professionalism, Maturity, Use initiative. Competency for the Job Embrace Challenge, Partner for Client's Success, Collaborate Globally, Build Mutual Trust, Communicate for Impact.
Required
High School Diploma/GED At least 2 years experience in Perform Client Relationship Management At least 2 years experience in Perform Problem Management At least 2 years experience in Perform Project Management Techniques At least 2 years experience in Develop Customer and Business Partner Relationships English: Fluent
Preferred
Technical Diploma At least 3 years experience in Perform Client Relationship Management At least 3 years experience in Perform Problem Management At least 3 years experience in Perform Project Management Techniques At least 3 years experience in Develop Customer and Business Partner Relationships
Additional information Outstanding Skills: Analyze Client Satisfaction Apply Knowledge of Client Environment Behavioural Attributes Build and expand internal and external network, Teamwork, Adaptability, Drive to achieve, Ownership and responsibility, Professionalism, Maturity, Use initiative. Competency for the Job Embrace Challenge, Partner for Client's Success, Collaborate Globally, Build Mutual Trust, Communicate for Impact.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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MTS Delivery Manager

South Africa Johannesburg