IT Specialist Nigeria

Primary point of contact for IT service levels and issues Responsible for Security and audit compliance & actions Address all IT issues for the location with the help of team & individually Own level of IT service quality and Service Delivery performance Monitor and manage service delivery performance of Subcontractor/third parties Maintain service to contract, (SLAs, dates and performance measures) Recommendations for areas of changes that can improve IT service, lower costs or improve customer satisfaction Responsible for Alert notification explanation/clarification to customer and IBM Global Process Services personnel (i.e. Executives and support personnel) Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to agreed IBM/business contacts Provide/manage continuous improvement of all services provided and identify alternatives/options to these services. Support accurate asset management accounting and control Provide timely and accurate Internal reporting Ensure that IMACs and Service Requests are actioned in line with contract commitments Technical Skills 1 AV & Patch Management - Centralized Antivirus & Patch Management 2 VMWare & Linux(Virtualization) - Vitalization concepts, VMWare implementations, management, etc. 3 Communication Skills - Good at verbal & written communications 4 Client Relationship - Positive attitude & understand the client requirements & deliver accordingly 5 Process Knowledge - ITIL concepts in Incident & Change Management process

Required
Bachelor's Degree At least 2 years experience in Server Knowledge - Windows 2003/2008 Implementation and administration of ADS, DNS, DHCP, File Server, FTP, Group Policy Management, Windows Scripts At least 2 years experience in Backup and Restoration - Veritas, NT Backups, SAN/NAS, IBM Tape Library management At least 2 years experience in Mailing Solutions - Lotus Domino Administration and End User support English: Fluent

Preferred
At least 3 years experience in Server Knowledge - Windows 2003/2008 Implementation and administration of ADS, DNS, DHCP, File Server, FTP, Group Policy Management, Windows Scripts At least 3 years experience in Backup and Restoration - Veritas, NT Backups, SAN/NAS, IBM Tape Library management At least 3 years experience in Mailing Solutions - Lotus Domino Administration and End User support

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Nigeria
Any