PREMIER FIELD ENGINEER - BizTalk Server
Job ID: 784364
Product: BizTalk Server
Division: Services & Support
Travel Required: 65%
PREMIER FIELD ENGINEERING - BizTalk Server
Location - Non-Location Specific East Coast
Candidate must reside or be willing to relocate to US East Coast.
Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the BizTalk Server product line. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.
The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
Recommended Qualifications: Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level; Must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers; Demonstrated aptitude for providing exceptional customer service in politically charged environments; Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; Ability to apply technology to improve existing products and systems at customers and for internal use; Ability to actively participate in team support by proposing and implementing solutions; Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
Technical Requirements: The PFE position requires a long list of technology experience or demonstrated understanding of these technologies. The ideal skill set is grounded in a solid understanding of the Microsoft Windows platform. From this foundation, the PFE position is exposed to many technologies, including but not limited to: BizTalk Server, IIS, SQL Server, SharePoint Portal Server, B2C and B2B applications, development with .NET languages, C/C++, Visual Basic, XML and scripting, COM/DCOM/COM+, MSMQ, data access technologies, transaction processing, and networking. Practical user and/or kernel mode debugging are optional skills.
Overnight travel is required. Travel requirements vary regionally and could be as much as 40-70%. Candidates must possess current passport or be able to obtain passport within 90 days of hire. They must be available for travel dispatch 24x7x365.
Education: College degree, preferably in Computer Science, is required. MCSE strongly preferred but not required at hire; however, must be obtained within 12 months of hire. Will consider related field (or equivalent) experience.
Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://blogs.msdn.com/peoplefirst. Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft".
SS:CS
PFE
PREMIER FIELD ENGINEER - BizTalk Server
Product: BizTalk Server
Division: Services & Support
Travel Required: 65%
PREMIER FIELD ENGINEERING - BizTalk Server
Location - Non-Location Specific East Coast
Candidate must reside or be willing to relocate to US East Coast.
Primary responsibilities include providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the BizTalk Server product line. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers. The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.
The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.
Recommended Qualifications: Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level; Must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers; Demonstrated aptitude for providing exceptional customer service in politically charged environments; Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; Ability to apply technology to improve existing products and systems at customers and for internal use; Ability to actively participate in team support by proposing and implementing solutions; Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
Technical Requirements: The PFE position requires a long list of technology experience or demonstrated understanding of these technologies. The ideal skill set is grounded in a solid understanding of the Microsoft Windows platform. From this foundation, the PFE position is exposed to many technologies, including but not limited to: BizTalk Server, IIS, SQL Server, SharePoint Portal Server, B2C and B2B applications, development with .NET languages, C/C++, Visual Basic, XML and scripting, COM/DCOM/COM+, MSMQ, data access technologies, transaction processing, and networking. Practical user and/or kernel mode debugging are optional skills.
Overnight travel is required. Travel requirements vary regionally and could be as much as 40-70%. Candidates must possess current passport or be able to obtain passport within 90 days of hire. They must be available for travel dispatch 24x7x365.
Education: College degree, preferably in Computer Science, is required. MCSE strongly preferred but not required at hire; however, must be obtained within 12 months of hire. Will consider related field (or equivalent) experience.
Interested in learning more about Customer Service & Support? Follow us on Twitter @MicrosoftCSSjob, become a fan on Facebook under "Microsoft Customer Service and Support", and find our blog at http://blogs.msdn.com/peoplefirst. Find out more about Premier Field Engineers and their work at the CSS blog and at the Microsoft PFE Facebook page, found under "Premier Field Engineers at Microsoft".
SS:CS
PFE
PREMIER FIELD ENGINEER - BizTalk Server
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