IT and Maintenance Officer
Primary Location
:SC-MaheJob Type
:PermanentPosting Range:25/03/2012 - Ongoing
Description
Job Purpose
Reporting to the IT Manager & Services Management, the jobholder is responsible for the quality/ workmanship of all hardware maintenance and management of all ATMs, Printers, Desktops and Servers spare parts
Main Accountabilities
ATM Service
- To ensure prompt response as and when an ATM goes out of service.
- To ensure proper plan in place against all ATM "Health Check".
- To ensure pro active measures against all ATM in production.
- Ensure effective escalation and resolution of ATM issues.
- Ensure daily ATM availability of 95%+
Other Hardware Maintenance
- Undertake Maintenance on Servers, Printers, Desktop as per agreed plan.
- Assist in resolution of incidents which impact Service Level targets for Server, Printers, Desktop & other accessories.
- To unsure proper maintenance of end-to-end processes.
- Assist customer facing staff to resolve problems as and when thus ensuing business continuity and delighting customers.
Assets Management and control
- To manage ATM, Printer, Server, Desktop & other Peripherals spare parts and to advise supplier.
- To ensure asset register is kept up to date.
- To provide IT Manager and Services Manager with MI as and when requested.
Qualifications
Technical Skills/Competencies
- ATM, Printer maintenance skills
- Server and Workstation Skills
- Assets management & control skills
- Strong interpersonal skills able to influence and negotiate
- A detailed understanding of the ATM maintenance.
- A detailed understanding of Printer maintenance.
- A detail understanding of Hardware inc: Servers and Workstations maintenance
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