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IT and Maintenance Officer

Primary Location

:SC-Mahe

Job Type

:Permanent
Posting Range:25/03/2012 - Ongoing

Description

Job Purpose
Reporting to the IT Manager & Services Management, the jobholder is responsible for the quality/ workmanship of all hardware maintenance and management of all ATMs, Printers, Desktops and Servers spare parts
Main Accountabilities
ATM Service
  • To ensure prompt response as and when an ATM goes out of service.
  • To ensure proper plan in place against all ATM "Health Check".
  • To ensure pro active measures against all ATM in production.
  • Ensure effective escalation and resolution of ATM issues.
  • Ensure daily ATM availability of 95%+
Other Hardware Maintenance
  • Undertake Maintenance on Servers, Printers, Desktop as per agreed plan.
  • Assist in resolution of incidents which impact Service Level targets for Server, Printers, Desktop & other accessories.
  • To unsure proper maintenance of end-to-end processes.
  • Assist customer facing staff to resolve problems as and when thus ensuing business continuity and delighting customers.
Assets Management and control
  • To manage ATM, Printer, Server, Desktop & other Peripherals spare parts and to advise supplier.
  • To ensure asset register is kept up to date.
  • To provide IT Manager and Services Manager with MI as and when requested.

Qualifications

Technical Skills/Competencies
  • ATM, Printer maintenance skills
  • Server and Workstation Skills
  • Assets management & control skills
  • Strong interpersonal skills able to influence and negotiate
  • A detailed understanding of the ATM maintenance.
  • A detailed understanding of Printer maintenance.
  • A detail understanding of Hardware inc: Servers and Workstations maintenance