Customer Service Representative with French

Customer Services Representative (New Project) Responsibilities: Provide front office support to Customers by initiating and answering Contacts, creating and processing Service Requests, resolving Customer issues, and documenting and communicating actions taken for the Service Categories related to:  Order Processing: process Customer orders for client products, services, and solutions, including fax, B2B, and web-based orders.  Order Changes and Management: process requests for order changes and cancellations.  Client Internet Tools: address Customer questions and requests concerning the use of a suite of Client’s Internet-based applications, including creating, changing, and correcting user profiles and access levels for such applications.  Order Expedite: process Customer requests to expedite a delivery.  Requests for Order Status and Other Order Management Information: provide information to Customers in response to inquiries about the status of an order.  Post Ship:resolve issues arising after the shipment of an order.  Service Entitlement onto Contract and Service Contract Changes: process requests to manage products from one service contract to another.  Sales Support: process requests from Client’s sales representatives and external Customers.  Customer Data: create, update, and manage records in Client's Customer database for billing, shipping, and install site locations, update Customer records related to discounts and other Customer profile information. Job Requirements: - Experience in a phone based role and/or customer facing role - Excellent communication and negotiation skills and telephone manner - Ability to listen actively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs - Ability to effectively probe customers to obtain information needed to process customer requests - Ability to quickly resolve problems effectively and to quickly make decisions to support customer queries and resolve customer issues - Good organizational skills and ability to work towards meeting targets and deadlines - Initiative and self driven person who is willing to learn and takes accountability of own personal skill development and expertise - Ability to work in a fast-paced environment - Ability to work in a team and effectively interact with employees at all levels of the organization - Ability to maintain confidentiality in all relationships - Ability to adhere to all organizational policies and procedures - Experience in a multicultural environment is an advantage Computer skills - Keyboard skills/adequate typing skills for data entry and email or chat - Proficiency in basic MS applications - Experience with Oracle or Web-based applications is an advantage
Required
Bachelor's Degree English: Intermediate French: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Customer Service Representative with French