RWANDAIR VACANCIES JUNE 2012

Our progress and so far success has been through the efforts of our people. We recruit bright and dynamic individuals, train and motivate them to reach the highest standards of professional and personal competence.

Senior Manager Ground Services & Cargo

Department: Commercial

Section: Ground Services & Cargo

Reporting: General Manager Commercial

Directly Reporting Positions:

• Kigali Hub Manager
• Customer Handling Manager
• Ramp Manager
• Cargo Manager

Key tasks:

• Management of airport and ground operations throughout the company’s network.
• Management of transfer process at Kigali airport.
• Management of outsourced ground handling providers at the outstations.
• Designing and implementing service delivery standards
• Management of cargo sales and cargo handling
• Be the senior point-of-contact for customer airlines in Kigali for all cargo and ground handling matters
• Provide advice to the General Manager Commercial in the matters relating to the outstations and outsourced providers.
• Maintain a high level of knowledge of company standard operating procedures and practices relating to ground handling and ground handling safety
• Ensure compliance with security regulations and company security procedures relating to outstations
• Coordinate training for outstation personnel and outsourced ground handling providers
• Manage and have accountability for the regulatory compliance and training of outstation personnel and outstation ground handling providers
• Approve training courses and documentation for airport outstations
• Approve the training and assessment programs for airport and ground operations
• Negotiate ground handling contracts and third party supplier agreements
• Oversee the customer service experience from a ground handling perspective

Authorities

• Expenditure within the company’s approved budget for ground operations
• Recruitment and selection of ground services providers and outstation personnel

Accountabilities:

• Delivery of ground base products and services
• Management of on time performance from a ground handling perspective

Required skills:

• Ability to work in complex environments
• Customer focus and attention
• Self-motivation and a ‘hands-on’ mentality
• Excellent communication skills

Required Education & Experience:

• Broad based airport management knowledge
• Extensive customer handling as well as the cargo experience (sales and handling)
• Significant experience in an airline ground operations management role
• A University Degree in a related field

Senior Manager Network & Revenue Management

Department: Commercial

Section: Network & Revenue Management

Reporting: General Manager Commercial

Directly Reporting Positions:

• Planning Manager
• Pricing Manager
• Revenue Manager
• CRC (Central Reservations Control) Manager

Key tasks:

• Designs the schedule and optimizes the hub ‘in the heart of Africa’
• Defines the revenue management and pricing strategy
• Establishes route performance and yield targets
• Defines fare structures and pricing points
• Designs inventory management processes
• Structures the revenue management, pricing and CRC team
• Assists in acquiring revenue management forecasting and optimisation tools where necessary

Authorities:

• Network and scheduling
• Pricing and fare structures
• Route performance and yield targets by network, markets and routes

• Accountabilities:
• Develop a hub at Kigali airport with an increasing number of routes in line with the strategic plan
• Link network, sales, finance and revenue management targets in the drive for yield
• Fare filing with ATPCO
• Meeting yield targets through managing flight profiles, key events and revenue maximisation opportunities

Key performance metrics:

• Unit revenue per ASK and route profitability results
  Required Skills:

Technical

• Pricing, Forecasting and yield optimisation skills
• Advanced excel, pivot tables etc

Methodological

• Structured, comfortable with complex, detailed analysis
• Scenario modelling
• Financial brain

• Social*
• Openness
• Accuracy
  Integrity

Required Experience:

Min. 8-15 years of relevant airline experience in revenue management, pricing, forecasting and yield management as well as significant experience in network or route management
Education:
Bachelor degree in business or mathematics is essential, a Masters degree is preferred

How to apply ?

• An application letter addressed to Senior Manager -Human Resources
• Recent and detailed curriculum vitae
• Relevant certificates
• A photocopy of the national identity card
• Two passport photos
• Three current referees

The deadline for submitting application documents is 9th of June 2012 at 4 pm local time at the front desk of our head office located at Kigali International Airport, Top Floor building, or via e-mail.

Senior Manager- Human Resources
RwandAir
Kigali International Airport – Main Terminal Building (Top Floor)
Box 7275 Kigali – Rwanda
Email: alex.karangwa@rwandair.com

Only shortlisted candidates will be contacted.
Note: RwandAir is an equal opportunity employer.