RWANDAIR VACANCIES JUNE 2012
Senior Manager Ground Services & Cargo
Department: Commercial
Section: Ground Services & Cargo
Reporting: General Manager Commercial
Directly Reporting Positions:
- Kigali Hub Manager
- Customer Handling Manager
- Ramp Manager
- Cargo Manager
Key tasks:
- Management of airport and ground operations throughout the company’s network.
- Management of transfer process at Kigali airport.
- Management of outsourced ground handling providers at the outstations.
- Designing and implementing service delivery standards
- Management of cargo sales and cargo handling
- Be the senior point-of-contact for customer airlines in Kigali for all cargo and ground handling matters
- Provide advice to the General Manager Commercial in the matters relating to the outstations and outsourced providers.
- Maintain a high level of knowledge of company standard operating procedures and practices relating to ground handling and ground handling safety
- Ensure compliance with security regulations and company security procedures relating to outstations
- Coordinate training for outstation personnel and outsourced ground handling providers
- Manage and have accountability for the regulatory compliance and training of outstation personnel and outstation ground handling providers
- Approve training courses and documentation for airport outstations
- Approve the training and assessment programs for airport and ground operations
- Negotiate ground handling contracts and third party supplier agreements
- Oversee the customer service experience from a ground handling perspective
Authorities
- Expenditure within the company’s approved budget for ground operations
- Recruitment and selection of ground services providers and outstation personnel
Accountabilities:
- Delivery of ground base products and services
- Management of on time performance from a ground handling perspective
Required skills:
- Ability to work in complex environments
- Customer focus and attention
- Self-motivation and a ‘hands-on’ mentality
- Excellent communication skills
Required Education & Experience:
- Broad based airport management knowledge
- Extensive customer handling as well as the cargo experience (sales and handling)
- Significant experience in an airline ground operations management role
- A University Degree in a related field
Senior Manager Network & Revenue Management
Department: Commercial
Section: Network & Revenue Management
Reporting: General Manager Commercial
Directly Reporting Positions:
- Planning Manager
- Pricing Manager
- Revenue Manager
- CRC (Central Reservations Control) Manager
Key tasks:
- Designs the schedule and optimizes the hub ‘in the heart of Africa’
- Defines the revenue management and pricing strategy
- Establishes route performance and yield targets
- Defines fare structures and pricing points
- Designs inventory management processes
- Structures the revenue management, pricing and CRC team
- Assists in acquiring revenue management forecasting and optimisation tools where necessary
Authorities:
- Network and scheduling
- Pricing and fare structures
- Route performance and yield targets by network, markets and routes
- Accountabilities:
- Develop a hub at Kigali airport with an increasing number of routes in line with the strategic plan
- Link network, sales, finance and revenue management targets in the drive for yield
- Fare filing with ATPCO
- Meeting yield targets through managing flight profiles, key events and revenue maximisation opportunities
Key performance metrics:
- Unit revenue per ASK and route profitability results
Required Skills:
Technical
- Pricing, Forecasting and yield optimisation skills
- Advanced excel, pivot tables etc
Methodological
- Structured, comfortable with complex, detailed analysis
- Scenario modelling
- Financial brain
- Social*
- Openness
- Accuracy
Integrity
Required Experience:
Min. 8-15 years of relevant airline experience in revenue management, pricing, forecasting and yield management as well as significant experience in network or route management
Education:
Bachelor degree in business or mathematics is essential, a Masters degree is preferred
How to apply ?
- An application letter addressed to Senior Manager -Human Resources
- Recent and detailed curriculum vitae
- Relevant certificates
- A photocopy of the national identity card
- Two passport photos
- Three current referees
The deadline for submitting application documents is 9th of June 2012 at 4 pm local time at the front desk of our head office located at Kigali International Airport, Top Floor building, or via e-mail.
Senior Manager- Human Resources
RwandAir
Kigali International Airport – Main Terminal Building (Top Floor)
Box 7275 Kigali – Rwanda
Email: alex.karangwa@rwandair.com
Only shortlisted candidates will be contacted.
Note: RwandAir is an equal opportunity employer.
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