European Central Bank Senior IT Assistant: Quality Infrastructure and Operations Division

European Central Bank

Frankfurt am Main, Germany

Ref. No. 2012-005-EXT/I

Within the Directorate General Information Systems, the Quality and Management Services Section provides the following services:

(i) implementing process and quality management systems (ISO 9001, ISO 20000 and SDLC);
(ii) maintaining the IT service catalogue;
(iii) coordinating and supporting project portfolio planning and monitoring;
(iv) coordinating and supporting procurement planning and execution;
(v) managing suppliers and monitoring service levels;
(vi) managing licences; and
(vii) providing financial and human resources planning and monitoring.

The successful applicant will join a team responsible for the following main tasks:

(i) IT performance management;
(ii) IT quality management systems;
(iii) IT service catalogue; and
(iv) IT process risk management.

The successful applicant will be entrusted with the following main tasks:

• actively compiling reports on performance management (key performance indicators (KPIs)), continual improvement and service catalogue onboarding activities;
• liaising actively with project managers and project assistants to ensure up to date information is available with regard to the timely completion of deliverables;
• maintaining the DG/IS process landscape and service catalogue;
• providing administrative support for the Quality Management Office, i.e. organising meetings, setting up agendas, preparing documentation and following up issues with relevant stakeholders; and
• maintaining the central filing system for DG/IS processes in line with the ECB’s documentation management system and policies.

Qualifications and experience

Applicants must have the following knowledge and competencies:

• vocational training or a formal qualification in business, administration or another relevant subject, or a proven ability to perform the tasks required by the position;
• experience in the application of quality management frameworks within an organisation;
• experience of IT performance and risk management would be an advantage;
• previous experience with IT/ITIL processes would be an advantage;
• ability to follow administrative procedures; and
• familiarity with IT terminology and a good understanding the IT environment.
• a very good command of English with proven drafting ability and a working knowledge of at least one other official language of the EU;
• a very good knowledge of MS Office, in particular Word, Excel PowerPoint and MS Project.
• a good knowledge of document management system (e.g. open text).

Closing Date for Applications: 21.09.2012

How to apply

Applications are to be made in English and submitted using our online application form via:
http://www.ecb.europa.eu/ecb/jobs/html/index.en.html.