Members Relations Manager European Union Chamber of Commerce in China
The
primary responsibilities of the Member Relations Manager are to promote
the European Chamber to new and existing members, manage relations with
members, and communicate membership benefits and activities to members
and other interested parties.
Membership development
• Development of the membership of the Beijing chapter according to monthly and annual targets
• Preparation of potential members lists and of focused membership development campaigns
• Contact, meet and provide information to potential members according to the development campaign
• Contact and follow up with all non-members participating European Chamber events, WG and Forum meetings
Membership retention
• Managing member relations for the Chamber through telephone, email and face-to-face communication to reach and exceed targets of new membership by providing exceptional standards of customer relationship management
• Developing membership sales plans to ensure the Chamber's membership targets are met
• Actively organising and managing membership campaigns
• Developing and updating regular reports on membership levels and sales campaigns, and providing progress reports to senior management
• Developing and maintaining close relations with potential members and members
• Dealing with membership inquiries
• Working with the Membership Coordinator to maintain the membership database
• Collecting contact details for Working Groups from new members and forwarding to relevant Business Managers, replying to new members queries or putting them in touch with relevant person in the office
• Invite personally (by email or phone call) new members to events that might be of special interest to them
Reporting
• Providing regular reports on membership development to (direct line) National Events Manager and Beijing Senior Member Relations, Sponsorship and Events Manager
• Providing regular reports on membership development to (dotted line) National Membership Manager.
• Establishing and maintaining of potential members meetings database
Qualifications
• University degree in a business related subject
• At least 2 years of related experience in a sales or customer relations role
• A passion for sales
• Strongly customer-focused and target Driven
• Good organisational skills
• Strong analytical and communication skills
• Outgoing, flexible and proactive, with a team-player attitude
• European national; native or near-native fluency in English required
• Chinese language ability preferred, and knowledge of other European languages would be a definite asset
Application information
To apply, please complete the Personal Assessment Questionnaire, and return it along with a copy of your CV and a recent photo to bj_jobs@europeanchamber.com.cn. Please put “Job Application – Member Relations Manager, Beijing” in the subject line of your email.
Type of Contract: 3 years, renewable
Opening: Immediate
Salary: Competitive base salary plus commission
Application deadline: 15th October, 2012
Open to all Nationalities. Non-Chinese applicants are required to hold the valid employment permit and work visa in China. Please note that only shortlisted candidates will be contacted.
Please note that only shortlisted candidates will be contacted.
Personality Assessment Questions - Member Relations Manager, Beijing
1. What do you know about the work of the European Union Chamber of Commerce in China (EUCCC) and of Chamber of Commerce organisations in general? (max. 200 words)
2. What particular knowledge or skills do you have that would make you successful in this position? (max. 200 words)
3. What are the reasons of your interest for this position? (max. 200 words)
Membership development
• Development of the membership of the Beijing chapter according to monthly and annual targets
• Preparation of potential members lists and of focused membership development campaigns
• Contact, meet and provide information to potential members according to the development campaign
• Contact and follow up with all non-members participating European Chamber events, WG and Forum meetings
Membership retention
• Managing member relations for the Chamber through telephone, email and face-to-face communication to reach and exceed targets of new membership by providing exceptional standards of customer relationship management
• Developing membership sales plans to ensure the Chamber's membership targets are met
• Actively organising and managing membership campaigns
• Developing and updating regular reports on membership levels and sales campaigns, and providing progress reports to senior management
• Developing and maintaining close relations with potential members and members
• Dealing with membership inquiries
• Working with the Membership Coordinator to maintain the membership database
• Collecting contact details for Working Groups from new members and forwarding to relevant Business Managers, replying to new members queries or putting them in touch with relevant person in the office
• Invite personally (by email or phone call) new members to events that might be of special interest to them
Reporting
• Providing regular reports on membership development to (direct line) National Events Manager and Beijing Senior Member Relations, Sponsorship and Events Manager
• Providing regular reports on membership development to (dotted line) National Membership Manager.
• Establishing and maintaining of potential members meetings database
Qualifications
• University degree in a business related subject
• At least 2 years of related experience in a sales or customer relations role
• A passion for sales
• Strongly customer-focused and target Driven
• Good organisational skills
• Strong analytical and communication skills
• Outgoing, flexible and proactive, with a team-player attitude
• European national; native or near-native fluency in English required
• Chinese language ability preferred, and knowledge of other European languages would be a definite asset
Application information
To apply, please complete the Personal Assessment Questionnaire, and return it along with a copy of your CV and a recent photo to bj_jobs@europeanchamber.com.cn. Please put “Job Application – Member Relations Manager, Beijing” in the subject line of your email.
Type of Contract: 3 years, renewable
Opening: Immediate
Salary: Competitive base salary plus commission
Application deadline: 15th October, 2012
Open to all Nationalities. Non-Chinese applicants are required to hold the valid employment permit and work visa in China. Please note that only shortlisted candidates will be contacted.
Please note that only shortlisted candidates will be contacted.
Personality Assessment Questions - Member Relations Manager, Beijing
1. What do you know about the work of the European Union Chamber of Commerce in China (EUCCC) and of Chamber of Commerce organisations in general? (max. 200 words)
2. What particular knowledge or skills do you have that would make you successful in this position? (max. 200 words)
3. What are the reasons of your interest for this position? (max. 200 words)
| Job Email id: | bj_jobs(at)europeanchamber.com.cn |
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