Sr. Global Customer Experience Coach LinkedIn - Mountain View, CA
Responsibilities
2. Excellent academic qualifications; Bachelor’s Degree preferred or equivalent experience considered
3. A minimum of four years experience in one or more of the following areas or combination thereof: Training, Customer Quality Assurance, Consulting, Human Resources, Customer Experience/Satisfaction, Program or Project Management, Customer Service, Operations Support or Content Development
4. Demonstrated working knowledge of social media, organizational development, statistical analysis and product strategy
5. Strong knowledge of adult learning theories with proven ability and skills to style-flex as needed based on a variety of situations, individuals and audiences
6. Travel may be required up to 10%
- Identify and facilitate one-on-one performance coaching based on patterns and trends from internal quality analysis and CSAT data or other data/observations
- Develop new and/or scale existing holistic customer experience programs and processes
- Build and maintain trusted partnerships with customer-facing staff and the management team across multiple departments and separate functional areas
- Attend and actively participate in monthly quality calibration sessions
- Drive the creation and maintenance of process documentation for guidelines and policies that support consistency in the customer experience
- Participate in the design, maintenance and facilitation of high quality technical and nontechnical training for new and existing staff; customer and non-customer facing
- Support the hands-on completion of internal quality evaluations for dedicated or multiple product and service vertical(s)
- Create and present monthly and quarterly reports to key stakeholders
- Maintain strong working knowledge of LinkedIn’s products and features
2. Excellent academic qualifications; Bachelor’s Degree preferred or equivalent experience considered
3. A minimum of four years experience in one or more of the following areas or combination thereof: Training, Customer Quality Assurance, Consulting, Human Resources, Customer Experience/Satisfaction, Program or Project Management, Customer Service, Operations Support or Content Development
4. Demonstrated working knowledge of social media, organizational development, statistical analysis and product strategy
5. Strong knowledge of adult learning theories with proven ability and skills to style-flex as needed based on a variety of situations, individuals and audiences
6. Travel may be required up to 10%
Company Description
Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. With 175 million members worldwide, including executives from every Fortune 500 company, LinkedIn is the world's largest professional network on the Internet. The company has a diversified business model with revenues coming from member subscriptions, marketing solutions and hiring solutions. Headquartered in Silicon Valley, LinkedIn has offices across the globe.Additional Information
- Posted:
- September 24, 2012
- Type:
- Full-time
- Experience:
- Not Applicable
- Functions:
- Customer Service
- Industries:
- Information Technology and Services, Internet
- Employer Job ID:
- 5376
- Job ID:
- 3642635
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