Regular gifts assistant

This is a vital supporter-facing role, providing an excellent level of service to Christian Aid’s supporters. The post-holder will play a key role in ensuring that all communications with supporters are of the highest possible standard, that enquiries are handled efficiently and promptly, and that Christian Aid’s database accurately reflects the details and wishes of our supporters.

The Regular Gifts Unit ensures that Christian Aid's Regular Gifts income is recorded accurately and promptly on the supporter database to aid the organisation in its planning and reporting requirements. It is also responsible for providing an excellent level of supporter service to Christian Aid’s donors. You will be responsible for processing regular gifts like Direct Debit, Standing Order, Payroll etc. and updating contact details onto the supporter database. Other duties will include answering phone queries from supporters of a general nature or relating to donations received, along with other admin duties assigned by your line manager.

Educated to GCSE, A level standard or equivalent you will have a background in providing excellent customer/supporter service, and preferably experience in Regular Gift processes and methods. You will also have considerable experience using a customer or supporter database system.

More than half the world lives in poverty. We aim to put a stop to that. So we campaign against the inequalities that keep people poor and we work with local organisations to give people strength to find their own solutions to the problems they face, irrespective of their religion. If you’re as determined as we are to end poverty and injustice across the world, work with us to make change happen.

Please show your suitability for this post by giving answers to the following questions: Using the guidance notes may help you formulate your answers.

Build partnerships

Tell us about a time when you worked in a helpful and cooperative way with others and provided help to them without being asked.

Communicate effectively

Give us an example of a time when you communicated something complex in a way that could be easily understood by others.

Strive for improvement

Please give an example of a time when you identified a way to improve the quality of your work

We value the contribution each person makes to the success of our organisation. That’s why you can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance

As this post is UK based, non-EC nationals will require current and valid permission to work in the UK.

Download the role profile (45 KB pdf)

To apply for this post, please download an application pack and email your completed UK & Ireland application formto: recruitment@christian-aid.org  (quoting the reference number). Alternatively, your completed application form can be printed out and posted to us at:

Christian Aid 
35 Lower Marsh 
Waterloo 
London SE1 7RT

Please note that CVs will not be accepted.

Job reference: 367-MA

Closing date: 12 noon, Monday 19 November 2012

Interview date: Friday 30 November 2012

Christian Aid values diversity and aspires to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief