Sales Account Manager

Country AUSTRALIA City Sydney Department Sales Closing date 6 February 2014

Job Description To support the ongoing commercial viability of the business by contributing to effective annual business plans, the management of costs, revenue and suppliers and maximise Etihad’s return from its business relationships with Retail Agents within a portfolio across New South Wales. Responsibilities Meet & exceed revenue & profitability targets within portfolio, maximizing sector & network revenue & yield through the implementation of effective sales & marketing strategies. Develop and maintain excellent relationships with relevant travel trade within portfolio, to ensure all sales distribution channels are fully exploited to Etihad’s benefit. Implement the national business plans with clients in portfolio, as directed by the state manager, ensuring a coordinated and structured approach to call patterns and areas of focus that deliver the highest revenue potential. Ensure all relevant actions and required activities are completed and recorded in Salesforce.com in accordance with The Etihad Way. Deliver the highest levels of customer service and ensure compliance with contractual obligations, service level agreements and KPIs’. Ensure Etihad Airways is well-represented and positioned as a professional, high quality and unique airline with the highest levels of customer service in all activities within portfolio. Monitor, collate and report market intelligence and competitor activity to ensure Etihad anticipates and/or responds to trends, issues or threats to maximize opportunities and minimize adverse impact on sales. Represent the airline professionally in accordance with the Etihad Airways Code of Business Conduct, meet all Etihad reporting, policy & procedural requirements and comply with all legal, governmental and regulatory requirements within our region. Requirements Educated to degree level or equivalent The Individual Experience:   Applicants must be able to demonstrate a sound knowledge of airline or travel industry experience gained over a period of not less than 5 years with a minimum of 2 years in a sales role. Applicants must have a proven track of success in negotiating, implementing and managing preferred agency agreements where applicable.     Training & Knowledge:   Negotiation and Sales techniques Presentation skills Account Development Planning MIDT, Sales Force Automation systems Reservations and Ticketing Excellent written and oral English language skills Ability to work under pressure and to short lead times. Self-starter with strong planning, presentation, communication & interpersonal skills. Strong analytical skills to make positive use of broad range of data and information. Demonstrable PC skills include Word, Excel, PowerPoint, Internet. Strategic planning and project management skills

Click here to apply for this job