Associate Helpdesk Analyst

Associate Helpdesk Analyst

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Job no: 493423
Work type: Full Time
Location: Philippines

• In-house Global IT helpdesk
• Multinational engineering design firm
• Flexible and friendly working environment
• Competitive salary package

Who We Are

SMEC is a professional services firm with a global footprint that provides high quality consultancy services on major infrastructure projects.

SMEC is widely recognised for technical excellence, outstanding performance and community service. We are ranked among the world's top infrastructure design firms and we have received multiple industry awards from international and Australian bodies, governments and private sector organisations.

The SMEC Profile:

• It is our culture to celebrate diversity and we have an established network of 70 Offices around the world and over 5,000 employees
• We are a private company, wholly owned by our people
• We offer our employees opportunities to work alongside great people on interesting projects.

The role This is an exciting opportunity for a talented Assoicate Helpdesk Analyst to work closely with our other specialists to provide technical support to end users on a variety of issues. This position will help identify, research and resolve technical problems utlizing effective tracking and monitoring systems to ensure timely resolutions.

The successful candidate will require a minimum of 1 year of commercial experience in a technical support role, preferably in a multinational organization, you will:

• Respond to requests for technical assistance in person, via phone and electronically
• Follow standard help desk procedures and protocols
• Maintain relevant information in the SMEC helpdesk application
• Prepare guidelines and documentation in relation to the identification and resolution of application support issues.

As a team player with a track record of achievement in a similar role, you will have a passion for building trusted relationships to drive positive change.

Suitable applicants will have/be:

• A Bachelor's/College Degree in a related field
• 1 or more years' of related experience
• Strong time management skills, work ethic and customer service orientation
• Excellent communication and interpersonal skills including fluency in written and spoken English
• Advanced computer skills
• Willing to work on shifting schedules between 5am and 10pm

What we offer In return, SMEC offers you the benefits that come from working in a global multidisciplinary consultancy in an environment where your fresh ideas and enthusiasm will be welcomed and rewarded.

How to apply

For a confidential discussion regarding this opportunity, please contact SMEC Philippines HR on+63 2 584 2678.

To find out more about SMEC, please visit our careers page at http://www.smec.com. To apply, click on the "Apply Now" link below and follow the prompts.

SMEC is an equal opportunity employer. Diversity is a source of strength for our people, our clients, our partners and our communities.

Advertised: 03 Apr 2014 North Asia Standard Time
Applications close: 06 May 2014 North Asia Standard Time