IT SERVICE MANAGER APPLICATION SUPPORT

ENSURING APPLICATIONS & LEADING PEOPLE?
WE LIKE THAT ABOUT YOU

Working in a constantly changing environment, with representation in more than 130 countries, and across all time zones, calls for a team of open minded and business-driven people with good technical understanding. Systems administrators and developers, as well as project managers and communicators, all with different backgrounds and experience, make up our team today.

The Application Support team within Core Services at Sandvik IT is responsible for establishing functional and technical support and maintenance of Sandvik’s business applications. To safeguard our delivery, we need to build competence and stability within the organization. As part of that journey, we are looking for an IT Service Manager to lead and develop the team and coordinate efforts to ensure that applications are effectively implemented and maintained through efficient operations. You enjoy mixing technology and people management and you set the standard for application hosting and operations.

The location for this position is flexible, but Kista in Stockholm is preferred.

Job Summary

As IT Service Manager, you are responsible for establishing functional and technical support and maintenance of Sandvik IT’s business applications. You ensure availability and efficiency of our applications, monitor troubleshooting results and solicit feedback for effective resolutions. Performing application health checks, implementing continual improvements, managing application security and directing application maintenance activities are all vital parts of your responsibility. Furthermore, you establish standard processes for the team by designing and following policies, procedures and methods in line with the overall IT Services strategy. You collaborate with the management of other teams to ensure that our service delivery meets organizational and customer expectations, you manage operational budgets and communicate relevant information or issues to executives, managers, staff and customers. Finally, you supervise the daily activities of the team and have the responsibility to plan and support career growth for your staff.

This position involves occasional traveling.

Your profile

We are looking for someone with a Bachelor’s in IT or equivalent knowledge obtained from previous work experience. You have five to ten years’ experience from application operations and deliver successful technology solutions with a proven record of success. For this position, you need a documented background of strong leadership, team building qualities and experience of operational staff responsibility. As we work in a global environment, you have excellent English skills, both verbally and in writing.

We are truly interested in your personality, which is characterized by curiosity, innovation and great coordinating skills. You are passionate about finding simple, yet elegant solutions and you have strong technical abilities with security always in mind. With a strategic and proactive approach, you understand and value the importance of delivering great results that exceed expectations. You act with integrity and have both the interest and the capacity to lead and motivate people, as well as to grow and develop teams in a virtual and global organization. Additionally, you are an excellent and trustworthy networker, who effectively uses your communication skills in your day-to-day work.

We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion.

Contact information

For further information about this position, please contact:

Johan Sporre, recruiting manager, +46 (0)70 214 22 45

Union contacts

Urban Höög, Unionen, +46 (0)26 261 713

Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780

Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984

Send your application no later than 1 June 2016. Read more about Sandvik and apply at www.sandvik.se/career, Job ID: 344683

For more information about the recruitment process, please contact HR Services, +46 (0)20 261 444.

Recruitment Specialist

Renée Nordström

Sandvik is a high-tech and global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. In 2015, the Group had about 46,000 employees and sales of about 91 billion SEK in more than 150 countries.

Deadline: 1 Jun
Job-ID: 344683

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