Continuous Improvement Analyst
Organisation:
Role is part of HR Effectiveness team, reporting to Continuous Improvement Manager. It will also work closely with both the first point Americas and first point Europe leadership teams.
Key outcomes:
- Identification and delivery of key process improvement activities across the global first point organisation. Typically leads a project from diagnosis of current effectiveness, through to delivering recommendations on improvements & implementation of these as well as tracking if all improvement targets have been met. Works with key stakeholders (both first point & other HR roles) to align around process /ways of working changes & effectively embed these. Applies key process diagnosis skills, change management methodologies & evaluation rigor to all projects.
- Supports CI Manager in diagnosis of overall first point process and system effectiveness & prioritisation of improvement opportunities.
- Acts as a ‘process expert’ for a defined set of global first point processes & tools, specialising in improvement activities in these areas & leading change control for them.
- Contributes to team ownership of key first point metrics & reporting.
- Partners with first point leaders and managers to generate insights and apply these to improve performance.
- Brings an ‘external lens’ to key projects they lead.
- Overall process changes relating to first point Europe
- Decisions required within project leadership
- Deep understanding of shared services and related technologies/systems (eg. SAP HR, EIC etc.)
- Analysis of data, metrics, workflows and the implications of these; how to translate this into required changes to processes and behaviours
- Understanding of HR processes, interdependencies and accountabilities
Top 3 leadership capabilities for this role:
- Build and sustain great relationships – be pro-active thought partner for all FP stakeholders
- Stand in the future, generate ideas and move them to action, considering a global vs. local environment
- Demonstrate deep personal accountability for great performance
Essential qualifications / experience required
- Six Sigma/Lean qualification/experience
- Project management & implementation experience
- Ability to understand, collate and apply information and data into concise, meaningful communication and presentation
- Able to demonstrate great influencing and negotiation skills
- Process design understanding and exposure
- Service Centre experience
Continuous Improvement Analyst
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