IT Coordinator- Mumbai, India-

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IT Coordinator- Mumbai, India- 120260
Job #:	120260
Title:	IT Coordinator
Job Stream:	Information Management and Technology
Location:	Mumbai, India
Closing Date:	02/09/2012
Background / General description:
The IT Coordinator (ITC) works closely with the Regional IT Specialist and CBI Information Officer/ IT Regional Team Leader. As a part of the IT team, the ITC must deliver quality IT service in a timely manner. The ITC is accountable to the Regional IT Specialist and the local office. The ITC provides ongoing and direct first level IT support to all local office staff and visiting staff from HQ or other Country Office(s). He/She will also provide input and manage the full range of information technologies for the local Country Office. This range includes, but is not limited to, daily desktop application and network support; issues concerning the maintenance and implementation of IT standards; information dissemination; coordinating discussions and managing work with contractors, understanding vendor contracts and provide local office IT training.
Duties and Accountabilities:
Administrative: • Stay in constant communication and report on regular basis to the designated Regional IT team on ALL IT related issues, requirements and decisions. • Disseminate CBT Technology and policy information as provided by CBT Country Office IT Support Team to Country Office Staff. • Develop relationships with local vendors for maintenance, communications, hardware and software support • Coordinate service delivery from local vendors and local service providers • Monitor data & voice communications infrastructure for office • Assist in office technology equipment procurement, setup, configuration, monitoring and troubleshooting. • Advise CBT of special requests and requirements for the local office • Participate in evaluation of new products and programs. Technical Support: • Provide local staff with initial point of contact for IT related issues and questions • Provide direct first level support, trouble-shooting, problem analysis, and repair • Escalate ALL problems to second level support groups, if unable to resolve and/or outside of the authority of the position • Track problems through to resolution, including proper documentation to avoid similar problems • Adhere to and enforce ALL CBT Standards for hardware and software including policy restrictions and notifications Training: • Provide initial IT training for new staff • Train notebook users in Remote Access, Notes replication, and other standard systems / applications • Identify training requirements and coordinate delivery of necessary courses for country office staff Network Administration: • Request and configure new accounts and passwords for staff • Verify that daily server back-ups are performed • Perform file restoration when necessary • Perform additional server upgrades as necessary under instruction from the Regional IT Specialist/ team. Hardware: • In coordination with the Regional IT Specialist service local office IT hardware requirements like order printers, scanners, laptops etc. • Test hardware upon arrival prior to acceptance • Configure computers for staff members and manage hardware efficiency • Maintain current hardware inventory • Schedule and perform periodic maintenance and service to all IT equipment • Request and organize upgrades to existing systems • Assist/train staff in use of shared resources Software: • Trouble shoot desktop operating system and business applications • Resolve or escalate users’ IT issues/problems • Install and maintain new applications for staff (with prior permission and coordination with the Regional IT Specialist/ CBT teams) • Coordinate with the appropriate regional and/or security teams on clearance for any non-standard software Additional Tasks: • Assist staff in configuration of notebook computers prior to mission travel • Provide temporary equipment to replace items in service • Assist visiting mission staff in accessing the network and E-Mail • Setup projectors, video-conference systems and other audio/visual equipment for presentations and meetings • Assist staff members with the installation, configuration and maintenance of home offices systems* • Install special-case software for staff, after clearance from the Regional IT Specialist/ team lead. • Provide timely status reports to the Regional IT Specialist/ team lead Coordinate and perform the re-location of IT hardware within the office • Coordinate with CBT core teams to maintain department/division group address listings, network drive access • Coordinate with local vendors to have phone and fax lines re-located * A Home Office System is an IFC ED5 imaged Office PC or an IFC ED5 imaged laptop that is used at home for work purposes.
Selection Criteria:
• Familiarity with IFC’s standard operating system and desktop software including, but not limited to Microsoft Windows Vista, Win 7, Office 2007 and 2010, Lotus Notes, SAP • Working knowledge of office technology hardware; PCs, printers, digital senders, AV equipment, projectors, fax machines, etc. • Working knowledge on LAN and communications systems • Ability to trouble-shoot problems over the telephone • Excellent communications skills, both oral and written; • Strong organizational skills and ability to prioritize work • Proven client orientation • Excellent interpersonal skills • Ability to work in a team environment. • Relevant experience in the Office Technology support field No papermail or faxes please. Only shortlisted candidates will be contracted.