Member Support Team Manager
Do you want to be involved in the international dynamics of sustainability, where ideals and pragmatism meet?
UTZ CERTIFIED is a trustmark and program for sustainable farming worldwide. Our mission is to create a world where sustainable farming is the norm. Sustainable farming helps farmers, workers and their families to fulfil their ambitions and contributes to safeguard the world’s resources, now and in the future.
UTZ CERTIFIED is one of the largest programs for responsibly produced coffee, tea and cocoa in the world, working across all continents with leading brands and retailers, such as Sara Lee, Mars, Nestlé, Heinz, Ahold and IKEA.
UTZ CERTIFIED is headquartered in Amsterdam and works closely with its partner network in Africa, Asia and Latin America. To support the Commercial Director and Sales Team, UTZCERTIFIED is looking to hire a
Member Support Team Manager
For a large variety of stakeholders UTZ has developed a portfolio of activities. The Member and Program Support Department ensures optimal workflow and excellent output for the primary commercial processes. Together with your team members you ensure optimal output. As the team lead you define operational targets, you coordinate critical processes and you set up and monitor internal SLA’s. Recognizing the interests of all stakeholders you are a pragmatic, clear and reliable team captain. UTZ CERTIFIED creates great value and has great potential; as a seasoned workflow professional you lead the skilled and motivated UTZ Member Support Team to optimal performance.
RESPONSIBILITIES:
• Result responsible for both quantitative and qualitative workflow targets to meet
• Streamline processes and give definition to and coordination of department activities and roles
• Line management, project management and interdepartmental collaboration
• Strong and clear leadership of a team
• Planning, monitoring, reporting
The Member Support Team Manager reports to the Commercial Director.
CANDIDATE REQUIREMENTS:
• Operational excellence track record in commercial workflow and business logistics, in an international context
• Strong customer orientation and ICT skills (CRM, ERP, Workflow)
• Initiator, strong communicator, verbal and written, with intercultural skills
• Team lead track record, hands-on and with overview
• Fluency in verbal and written English. Either German or French is a pré.
• Minimum Bachelor’s degree in business, logistics, or related
• Minimum 6 years of work experience, minimum 2 years in a closely related field
• Good understanding of the various sustainability stakeholders actors and interests in market dynamics
Employment is based upon 32 - 40 hours/week. The position is based in Amsterdam. We can only consider candidates who have a work & residency permit for the Netherlands/EU.
This is your opportunity to create real value for a meaningful global sustainability initiative!
Please send your application to application@duurzaamheidwerkt.nl before March 7, 2011 mentioning Member Support Team Manager in the subject line. First round interviews will start in week of 12 March 2011 . For more information about this position please contact Annelies Pijnenburg, +31646680191.
More information about UTZ CERTIFIED Good Inside: www.utzcertified.org.
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