| | Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.
Input into Operational Planning
•Provide input into the operational planning (1-2 years) for the Revenue Assurance Unit, identifying ways to fine tune systems and processes in order to prevent revenue leakage and minimize risk to the organisation.
•Contribute towards continuous improvement and innovation at process and procedure level.
•Interact with staff across MTN SA to assist in the creation of a revenue responsible organization, alert for revenue leakage, over-billing and revenue maximizing opportunities.
•Make recommendations and provide input into the new billing system, especially regarding business requirements, scoping and sizing study, risk assessment and PPP’s, and data migration.
Revenue Assurance Research and Development
•Support research on international best practices of Revenue Assurance and research on the impact of the technology changes on the various systems.
•Provide input for Revenue Assurance system tools development.
•Research Revenue Assurance trends in mobile industry.
Revenue Assurance Operational Effectiveness
•Ensure that all processes and procedures implemented are aligned to the set operational framework for the Revenue Assurance Unit, ensuring that they are effective and that workflow continues without interruption.
•Ensure that all reconciliations are completed according to the work schedule, maintained on a monthly basis and submitted to the RA Manager for review and approval
•Evaluate new innovations, developments, products and/or systems to identify possible revenue leakages and recommend control measures that need to be adopted to minimise the possibility of these leakages through review of new business specifications to ensure that RA issues have been covered, RA processes are adhered to and that adequate controls are in place. Escalate issues identified.
•Provide input into the establishment of systems and sound practices that comply with best practice,
legislation / regulations / frameworks.
•Review business rules for new products that have a direct and indirect influence on revenue streams.
•Maintain end- to-end knowledge of MTN business processes and ensure the accounting of all revenue generating transactions.
•Maintain and enhance the billing systems to ensure all revenue recorded is complete.
•Ensure timeous escalation of controls that do not comply with RA frameworks and strategies.
•Support Manager: Revenue Assurance in the preparation of all information required for the RA Governance process.
•Support Manager: Revenue Assurance in the follow-up of any information request in the scope of RA Governance process.
•Comply with audit requirements and ensure all non-compliances are dealt with.
•Proactively identify gaps in current controls and RA reconciliations.
•Execute Test-sim strategy to ensure that reliance can be placed on this process.
•Continuously improve the basis of the operational tasks to ensure that continuous tasks are streamlined and efficiencies are realised.
•Provide auditors with information as required and explain systems and controls where necessary.
Reporting
•Identify and collate information and data for financial and non-financial reporting purposes, making assessments of and providing solutions / recommendations based o qualitative data and provide commentary to motivate changes.
•Ensure the accuracy of reports that measure revenue streams.
•Monitor and report on RA controls and measures, identifying and reporting on violations and providing feedback regarding improvement.
Customer Satisfaction
•Maintain solid relationships with all customers and stakeholders, interacting with all BU’s, obtaining information as appropriate and ensuring that all queries are responded to quickly and effectively.
•Provide Revenue Assurance advice to all BU’s regarding new product, systems and developments as and when required.
•Educate customers on the role of RA and ways in which they can contribute and add value.
•Adopt a proactive approach to prevent problems from arising in the future.
Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others
•None
Role Complexity: Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this position, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.
Lateral Dimensions: These indicate the areas where the individuals could tribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
•Continually improve and integrate existing processes and procedures to enhance effectiveness and efficiencies.
•Recommend ways to automate and stream-line processes and procedures.
•Identify leakage areas and associated risks.
•Build independent personal opinions on needs, opportunities and possibilities for improvements.
Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
•High volume and high values, low resources
•Reliance on analytical skills to make sense of data
•Breaches of confidentiality
•Warped, corrupt and/or incomplete data
•Lack of commitment / buy-in from stakeholders
•Subscribers incorrectly billed
•Insufficient controls and procedures in place for staff
•Reliance on systems for data
Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
•High volume and high values, low resources
•Reliance on analytical skills to make sense of data
•Breaches of confidentiality
•Warped, corrupt and/or incomplete data
•Lack of commitment / buy-in from stakeholders
•Subscribers incorrectly billed
•Insufficient controls and procedures in place for staff
•Reliance on systems for data
Collaboration: Refers to formal and informal relationships
Responsibility towards: who are they and what do they receive from the incumbent.
•Direct reports: none
•Matrix reports: none
•Key customers: all other areas of the business
•Key suppliers: IS, Network Group,
•Relations, etc.: Auditors
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of freedom in decision-making.
•Advice given and recommendations made to customers.
•Time management and prioritising to meet deadlines.
•Dissemination of information
•Resolution of queries / problems (within parameters set by company policy and Revenue Assurance)
Authorities:
As per delegation of authority
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