Business Applications Analyst SABMiller

The role of the Business Application Analyst is to be responsible for the on-going operational support and maintenance of business applications that have been transitioned to the Group Application Services (GAS) Team.

The role will include the following key outputs, aligned to the ISOM:
• Supporting and maintaining Business Applications
• Implementing Change and Release Management for Business Applications
• Implementing Minor Enhancements and Bug Fixes
• Ensuring all Processes & Procedures are appropriately documented
• Other Responsibilities

Outputs and Accountabilities

Supporting and Maintaining Business Applications
• Provide 2nd and 3rd line support to Plc and Global users
• Investigate, assess and define user problems based on ITIL methodology
• Identify, manage and resolve common system issues
• Liaising with one or more 3rd party vendors to proactively drive effective resolution of incidents, task and problems
• Ensure the application environment is meeting the needs of the users, though analysis of recurring incidents and problem management
• Ensure application security is in line with business requirements and, where applicable, is SOX compliant
• Maintaining business application support queues, including monthly performance reporting and analysis

Implementing Change and Release Management for Business Applications
• Engage with stakeholders to understand the requirements and changes necessary
• Ensuring all change is document and tested, following a pre-agreed process
• Ensure all change is passed through the appropriate Change Authority for approval
• When required, ensure communication of maintenance releases is communicated to relevant parties
• Where required, ensure clear maintenance release notes are distributed to outsource partners ahead of maintenance

Implementing Minor Enhancements and Bug Fixes
• Ensure all minor enhancements or bug fixes are aligned to the ISOM and DPM processes
• Ensure all enhancements follow correct Change Control procedures, as detailed above

Ensuring all Processes & Procedures are appropriately documented
• Document support processes and procedures for managing Business Applications
• Ensure all SOX compliant processes are appropriately documented and procedures adhered to
• Documentation is version controlled and communicated to the relevant parties

Other Responsibilities
• This role requires a degree of flexibility as the incumbent will be required to complete updates out of hours, including unplanned high severity incident support or planned weekend application maintenance
• Working with vendors and ensuring quality of support contracts meets SABMiller requirements
• Facilitating with end user training for business application, as required
• Facilitating new project transition activity to add value in timely delivery of projects

Desired Skills & Experience

Knowledge & Experience Required
• Educated to university degree level (or equivalent qualification)
• ITIL qualification (at least to Foundation Level)
• Exposure to IT processes, methodologies and best practice
• Experience in Business Analysis and Application release management
• Proven experience in supporting and maintaining Business Applications
• Customer centric with great customer relation skills
• Experience in end user training
• Good organisational and time management skills

Roles, Skills & Attributes Required
• Strong communication skills, both verbal and written
• The ability to translate resolutions into language appropriate to key stakeholders and users
• The ability to communicate to both technical and non-technical audiences
• The ability to contribute to a team environment whilst self-initiating independent achievement
• The ability to understand complex solutions that are aligned to SABMiller processes and practices
• High energy levels and a results-focused work ethic
• Ability to resolve and find appropriate answers for complex problems
• Ability to work in multi-vendor environments to resolve user queries

Company Description

Founded in South Africa in 1895, SABMiller has grown to become one of the world’s largest & most respected brewing companies. With operations in over 60 countries, it has more beer brands in the world’s top 50 than any other brewer and it ranks among the top 3 brewers in more than 30 countries. Every minute of every day throughout the world an average of over 46,000 pints of SABMiller beer is consumed.

SABMiller manufactures and markets over 150 beer brands. These include such international names as: Peroni Nastro Azzurro, Miller Genuine Draft, Castle Lager and Pilsner Urquell, as well as major regional brands such as: Miller Lite, Carling Black Label, Aguila, Cristal, Pilsener, Atlas, Snow and Tyskie.

The SABMiller organisation is passionate about brewing. From local beers steeped in tradition to brands that are recognised around the world, the company’s ambition is always to offer an outstanding product. Its quality is backed by some of the most efficient brewing and distribution operations in the industry – not to mention its long and successful record of market research and brand development in all corners of the world. Its success also lies in the way it conducts its business - with a respect for partners and employees combined with a desire to support & invest in the local community.

SABMiller’s history is one of exceptional growth and returns to shareholders. With its global footprint of 71,000 employees, strong portfolio of brands and spread of operations in both mature and developing markets, SABMiller is well placed to continually improve on this growth.

Additional Information

Posted:

March 9, 2012

Type:

Full-time

Experience:

Associate

Functions:

Information Technology

Industries:

Food & Beverages

Compensation:

Generous package

Job ID:

2548679

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