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Support Consultant

5:28:00 PM

The support consultant will be expected to provide user support to PPO users and partners. Exact guidelines and processes have been set in place to assist the support consultant in this job. A typical day will consist mainly of answering support calls logged by users and managing all functions required for support.PPO undergoes frequent version releases and enhancements - the support consultant will be required to assist with these releases.


The support consultant will also be required to do the monthly invoicing, address finance related queries, follow up debtors, manage the payment of partner commissions, load debit orders and so forth. Finally, the support consultant will be required to perform additional administration tasks if and when required.

The proposed starting date is 1 May 2012.

Support Responsibilities:

  • Provide written and verbal user support to Project Portfolio Office (PPO) clients
  • Coordinate and manage all support activities (first, second and third line)
  • Manage user satisfaction
  • Managing user expectations
  • Liaise with technical team
  • Assist in marketing drives and initiatives due to interaction with users
  • Write and send correspondence and notifications to partners and clients
  • Coordinate training events

Other Minor Responsibilities:

  • Compile and send monthly invoices (and debit orders)
  • Follow up with Debtors
  • Check and approve supplier invoices & partner commissions
  • Managing the BEE programme
  • General office administration

Desired Skills & Experience

Required:

  • Minimum 3 year diploma / degree
  • B Average in Grade 12
  • 3 years + Work Experience
  • Knowledge of support in IT / technical environment
  • Ms Project
  • Ms Visio
  • Ms Word
  • Ms Excel
  • Ms Powerpoint
  • Outlook
  • Basic internet usage

Recommended:

  • Support / call centre experience
  • Knowledge of project management
  • Knowledge of PPO
  • Project Administration qualification
  • Administration qualification
  • Accounting qualification
  • Project Office experience
  • Administration experience
  • Accounting experience

Company Description

Released in 2005, Project Portfolio Office (PPO) is an award winning online project portfolio management (PPM) and collaboration application. Designed by project managers to assist project teams within organisations of any size and across all industries, PPO helps to plan, manage, collaborate, execute and report on projects, programs and portfolios.

PPO’s cloud-based application is simple to use, yet enterprise capable, with numerous preconfigured solutions available.

PPO is a true Software as a Service (SaaS) application, making it immediately available, with no long-term contract and billed per active user per month with real-time ability to change your user base.

PPO is flexible and can be configured to support any methodology. The solution is currently being used on over 35,000 projects, with current clients including Deloitte, UTi, Kimberly Clark, PricewaterhouseCoopers, SABMiller, Vodacom, Cadbury and British Telecommunications (BT).

PPO’s capabilities include:
• methodology & governance alignment;
• time & cost management;
• planning & task management;
• resource & capacity management;
• issue & risk management;
• change & quality management;
• document & knowledge management;
• reports & dashboards;
• communication, collaboration & alerts;
• portfolio management & prioritisation;
• idea & innovation management;
• online approvals & configurable workflow;
• customisable & integratable;
• secure, auditable & access controlled; and
• online help & support.

Additional Information

Posted:
March 7, 2012
Type:
Full-time
Experience:
Associate
Functions:
Other
Industries:
Computer Software
Compensation:
Annual Cost To Company: R 240,000
Job ID:
2672613

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