Collections Customer Service Representative - Owings Mills, MD

Toyota Financial Services

Our people are the driving force behind our success! 

Join a dynamic company known for rapid growth and solid success.

As a Collections Customer Service Representative, you will make your mark by:

• Being accountable for accurate and timely handling of all aspects of customer account maintenance and transactions
• Retrieving payment history from the system and clearly communicating status to the customer
• Analyzing account characteristics and working with customers to resolve their issues, persuade them to bring their account current, and/or recommending appropriate solutions while providing "best in class" customer service
• Reviewing customer history and, where appropriate and based on established policies and procedures, waives late charges and grants extensions
• Utilizing all collection tools available to maintain delinquencies and losses at or below Customer Service Center objectives
• Documenting all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures 

Turn toward great benefits:

• Work/Life benefits (flextime, tuition reimbursement, and others) 
• Vehicle lease and purchase (Associates are eligible date of hire, access to favorable rates and more incentives!)
•  Medical, dental and vision insurance (Associates are eligible date of hire & premiums are paid by Toyota)
•  Matching 401(k) and fully funded Pension Plan
•  Paid time off (vacation, sick, personal, holidays) 

About Toyota Financial Services

Headquartered in Torrance, California and with 33 offices across the America's, Toyota Financial Services (TFS) is the finance and insurance brand for Toyota in the United States, offering retail auto financing and leasing through Toyota Motor Credit Corporation (TMCC) and extended service contracts through Toyota Motor Insurance Services (TMIS). TFS also owns a Nevada ILC headquartered in Henderson, Nevada and operates an NASD licensed broker-dealer TFS currently employs over 3,000 associates nationwide, and has managed assets totaling more than $79 billion. It is part of a worldwide network of comprehensive financial services offered by Toyota Financial Services Corporation, a wholly-owned subsidiary of Toyota Motor Corporation.

 

Qualifications

 

TFS is looking for individuals with strong business sense and practical expertise. Successful candidates must have:

• B.A./B.S. degree in Business or related work experience preferred
• Minimum two years experience in a customer service/volume call center environment preferred.
• Strong analytical skills required.
• Excellent verbal communication and interpersonal skills. Good written communication skills.
• Self-starter and independent. Team oriented and results driven.
• Strong organizational skills and attention to details.
• Attendance and Punctuality are essential for this position.
• Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Lotus Notes preferred.

Equal Opportunity Employer M/F/D/V.  We E-verify.

  

Hyperlinks to E-Verify posters:

 

For E-Verify Poster Standard English, Click here.

For E-Verify Poster Spanish, Click here.

For E-Verify Native Documents/Right to Work English, Click here

For E-Verify Native Documents/Right to Work Spanish, Click here.

https://tmm.taleo.net/careersection/10020/jobdetail.ftl