Helpdesk and Systems Administration Assistant (GS-5)

Post Level	GS-5	Closing Date	11 December 2012 (19 days left)
Vacancy Ref	E-ADM/ISB/HSAA/T1211/GS-5/40/10-12	Staff members in the General Services category are normally recruited and paid on a local basis. This appointment is until 31 December 2013. The Director-General retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description. Several vacancies may be filled. This position is expected to be available as of now and in 2013, subject to its approval within the 2013 Programme and Budget by the Conference of States Parties.
Branch	Information Services Branch
Division	Administration Division
Date	22 November 2012
Principal Functions		Requirements
Under the supervision of the ISB End-user Support Supervisor, the incumbent performs the following duties: End-User support: • First line support of Information Technology (IT) related problems and issues, as per applicable guidelines. • Deploys client PCs, monitors, printers, scanners, and other hardware to the Organisation during large deployment projects; participates in user moves and mass deployment of computer hardware and peripherals, keeping the inventory clerk up-to-date with such changes • Provides assistance in the setting-up and configuration of ICT hardware, software, and services; helps building various IT test environment for ongoing projects; performs routine technical tasks as appropriate; • Assists the IS AUS Unit in the set-up and tearing-off and bringing back to the HQs the necessary IT equipment for the Conference of the State Parties. Assist and Support the users during the CSP at WFCC, as well as the HQ, troubleshooting IT related issues; • Participates and assists in hardware / software migration, upgrade, deployment, and other ICT projects as needed. System Administration: • Performs routine server administration tasks, such as backups, health checks, housekeeping • Performs Windows Active Directory administrative tasks, such as access administration • Assists in troubleshooting and/or the resolution of 2nd level support tasks • Assists in projects linked to the server/network infrastructure of the OPCW. General (applicable to both sub-functions described above): • Maintains a high-quality and up-to-date documentation; continuously updates the relevant self-help and knowledgebase references; • Monitors Issue Tickets and other requests for help in view of meeting target Service Level Agreements of the Branch. Performs other duties as required.		Knowledge and Skills
		Essential: · High school diploma or equivalent diploma of secondary education, · Demonstrated knowledge of PCs, peripheral hardware (such as printers, and scanners), Microsoft Operating Systems (desktop and servers), MS-Office suite, and Lotus Notes/Domino client software; · Ability to troubleshoot PCs in a network environment; · Demonstrated knowledge of providing first and second line IT support. · Excellent team player abilities, sharing information, participating in meetings, cooperating in projects and supporting colleagues when required. Required Certification: · Microsoft MCP Desirable: · Additional training courses in the area of IT support, technology and networking, such as Windows, Windows Server, CISCO.
		Experience
		Essential: · At least 4 years of related progressive experience in providing IT end user support and/or troubleshooting PCs in a network environment. Desirable: · Experience managing Windows servers/ Active Directory · Previous experience within an international organisation. · Additional certifications in the field of ICT, Governance and Project Management. · Experience in highly secure and confidential environment
		Languages
		Fluency in English is essential and a good working knowledge of one of the other official languages (Arabic, Chinese, French, Russian, and Spanish) is desirable.
Annual Salary Total annual salary consists of a net annual salary (net of taxes and before medical insurance and provident fund deductions)		Net Salary	EUR 40,204
CANDIDATES ARE STRONGLY ADVISED TO USE ONLY THE ONLINE APPLICATION SYSTEM. Interested applicants who are unable to submit an application online at www.opcw.org , due to technical problems, are requested to send an e- mail to Recruitment@opcw.org explaining the problem. Only applications received before the closing date will be considered. Only applicants under serious consideration for a post will be contacted. Applications from qualified female candidates are strongly encouraged. There are job advertisements and offers that falsely state that they are from the OPCW. Please be aware that the OPCW does not request any payments or require any financial information (bank account details, credit card numbers) from you at any stage of the application and review process. If you are contacted with these requests, please contact Recruitment@opcw.org and notify us at once.