ERP Training Facilitator

UNOPS mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices in development, humanitarian and peacebuilding contexts, always satisfying or surpassing partner expectations.

We employ more than 6,000 personnel and on behalf of our partners create thousands more work opportunities in local communities. Through our headquarters in Copenhagen, Denmark and a network of offices, we oversee activities in more than 80 countries.

Background Information - Job-specific

The Enterprise Resource Planning (ERP) Program aims to transform the current systems landscape within UNOPS into a smart, more agile and well-integrated set of processes and systems, provide end-to-end process workflows and establish an integrated automation and information system, to aid UNOPS personnel in the delivery of effective services to partners, maximize operational efficiency and ensure easy access to timely, comprehensive and accurate information and data that can support the implementation of its strategic plans, collaborate with partners better and to deliver value results: thus ensure that UNOPS sustainsits competitive advantage and performance as a preferred service provider for project services globally.

Under the guidance and direct supervision of ERP Support Analyst, the ERP Training Facilitator will develop training materials for all relevant areas of the new ERP system in order to enable the end users to achieve high proficiency and efficiency levels in their daily ERP related tasks.

Functional Responsibilities

The ERP Training Facilitator will work as part of a small team focusing on the implementation of the new ERP. He/she will collaborate with stakeholders across the organization to develop internal training materials. Specific responsibilities include, but are not limited to:

Assist the ERP Support Analyst in the development of learning materials such as training manuals, interactive movies and how-to guides;

Support the ERP Support Analyst in the coordination of the training delivery plan, its preparation and execution by facilitating the transition of old processes to new processes for end users;

Pro-actively assist in the creation of actual business scenarios for testing and sample purposes;

Deliver Instructor Led Training (ILT) and facilitate online learning (Webex sessions) in accordance with the training plan;

Conduct training sessions;

Facilitate creation of webinars and webcasts;

Adopt the Train of Trainer (ToT) approach in training by actively collaborating with SuperUsers;

Develop and introduce new and emerging training approaches;

Ensure that all identified end-users needs are met;

Monitor and evaluate training activities and identify areas for improvement;

Ensure training materials are up to date and appropriate mechanisms for maintenance are in place;

Conduct assessments and evaluations surveys on training material effectiveness;

Facilitate the incorporation of lessons learned and continuous improvement in the learning material;

Support other trainers by creating material or facilitating their training sessions;

Perform other training related duties as required.

Competencies

In addition to compliance with UN/UNOPS core values/competencies and client service orientation:

Ability to design, organize and deliver need-based training packages.

Ability to train staff and to develop and maintain effective working relationships with people of different national and cultural backgrounds.

Ability to work on tight deadlines, and handle multiple concurrent activities.

Excellent interpersonal skills, ability to establish and maintain effective working relationships in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.

Excellent communication skills (spoken, written and presentational).

Keeps abreast of new developments in the area of professional discipline and job knowledge.

Ability to build and promote effective teams and enable competence by sharing knowledge.

Education/Experience/Language requirements
Education and experience:

First level university degree in Public or Business Administration, Human Resources Management, Education and Social Science or any related field is required and minimum of 3 years of professional experience in learning and development and/or training field involving the design, develop and delivery of courses/workshops/training activities. A combination of secondary school education or equivalent technical school with minimum 7 years of experience may be considered.

Demonstrated skills in applying ICT technology to training delivery are required. Knowledge of Camtasia, Captivate, Wink or similar software is an asset.

Languages:

Fluency in written and oral English required. French and Spanish desirable.

Contract type, level and duration
Contract type: International ICA
Contract level: Level 1
Contract duration: One year. Possibility of extension subject to satisfactory performance and funds availability.

For more details about the ICA contractual modality, please follow this link:
http://www.unops.org/ENGLISH/WHOWENEED/CONTRACT-TYPES/Pages/Individual-C...

Additional Considerations

• Please note that the closing date is midnight Copenhagen time (CET)
• Please include a cover letter expressing your motivation for applying for this position
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks

How to apply:

To apply for the position, please use the following link:

https://gprs.unops.org/pages/viewvacancy/VADetails.aspx?id=5155