Assistant Manager Customer Services-SCM - Damco, Karachi, Pakistan

Area of responsibility:

• Deliver on the SCM Strategy in Pakistan.
• Deliver according to the financial and operational targets defined in the Business Plan and budget.

Essential job tasks:

· Translate budget to team budget

· Monitor team KPIs and take corrective action

· Benchmark against teams

· Team leadership

o Identify and develop talent

o Succession planning

o Lead by example

o Objectives and measurability

· Drive sales to shippers

o Customer visits / calls as per corporate guidelines

o Sales analysis

o Own SOW for individual shippers

o Monitor customer service and intimacy

o Recommendations on customer intimacy

· Verify adherence to the SOP

· Analyze potential productivity gains and verify with manager

o Roll out

· Drive revenue increase initiatives

· Team data quality

· Recommend actions on accounts receivable to branch manager

· FACT exposure in team

· Execute CSR initiatives

· Input to operational contingency planning

· Assist in new customer implementation

· Identify process improvement initiatives

· Drive roll out of rate adjustments

· Ensure KPIs are updated at all times and recognize best performing team members.

Objectives of the position:

• KPIs

• Productivity

• MPS Performance

• Business growth

• Customer satisfaction

• Talent retention/development

• Customer Outstanding

• No penalties

• Balance the branch portfolio between local and overseas controlled EBT

• Implement culture of customer intimacy and commercial mind-set

Generic Characteristics:

• Strategically minded, innovate and visionary

• Strong client focus

• Analytical capabilities to determine direction for branch

• People management experience with ability to develop organizational talent; inspirational leadership skills

• Solid project management and budget management experience

• Commercial focus

• Ability to take global view

• Communication and coordination with overseas organizations at all levels

Functional Characteristics:

• Understanding of different aspects of international supply chains

• Ability to balance commercial priorities looking at all angles

• Leadership skills

• Commercial awareness

• Ability to take global view

Experience:

· At least three years experience in the shipping/transportation industry

· Experience from operational roles in APMM with demonstrated results

Contact information:

For further information please contact Muhammad Ramzan, SCM Manager.

Assistant Manager Customer Services-SCM - Damco, Karachi, Pakistan