Assistant Manager Customer Services-SCM - Damco, Karachi, Pakistan
Area of responsibility:
- Deliver on the SCM Strategy in Pakistan.
- Deliver according to the financial and operational targets defined in the Business Plan and budget.
Essential job tasks:
· Translate budget to team budget
· Monitor team KPIs and take corrective action
· Benchmark against teams
· Team leadership
o Identify and develop talent
o Succession planning
o Lead by example
o Objectives and measurability
· Drive sales to shippers
o Customer visits / calls as per corporate guidelines
o Sales analysis
o Own SOW for individual shippers
o Monitor customer service and intimacy
o Recommendations on customer intimacy
· Verify adherence to the SOP
· Analyze potential productivity gains and verify with manager
o Roll out
· Drive revenue increase initiatives
· Team data quality
· Recommend actions on accounts receivable to branch manager
· FACT exposure in team
· Execute CSR initiatives
· Input to operational contingency planning
· Assist in new customer implementation
· Identify process improvement initiatives
· Drive roll out of rate adjustments
· Ensure KPIs are updated at all times and recognize best performing team members.
Objectives of the position:
• KPIs
• Productivity
• MPS Performance
• Business growth
• Customer satisfaction
• Talent retention/development
• Customer Outstanding
• No penalties
• Balance the branch portfolio between local and overseas controlled EBT
• Implement culture of customer intimacy and commercial mind-set
Generic Characteristics:
• Strategically minded, innovate and visionary
• Strong client focus
• Analytical capabilities to determine direction for branch
• People management experience with ability to develop organizational talent; inspirational leadership skills
• Solid project management and budget management experience
• Commercial focus
• Ability to take global view
• Communication and coordination with overseas organizations at all levels
Functional Characteristics:
• Understanding of different aspects of international supply chains
• Ability to balance commercial priorities looking at all angles
• Leadership skills
• Commercial awareness
• Ability to take global view
Experience:
· At least three years experience in the shipping/transportation industry
· Experience from operational roles in APMM with demonstrated results
Contact information:
For further information please contact Muhammad Ramzan, SCM Manager.
Assistant Manager Customer Services-SCM - Damco, Karachi, Pakistan
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