Field Operations Manager- NSW
Context/Scope:
- Diageo is a leading premium drinks company whose success is built on the marketing and sales of it’s extensive portfolio
- The role of the Field Operations Manager is critical to drive the high performance and capability of the FSM’s, their BDM’s and sales merchandisers teams.
- Accountability for building Business Unit performance and customer service levels with field teams and delivering continual growth is critical to the success of the business
- This role is focused on total field sales in the state including coverage of national account chains, national on premise, national independents customers and independent customers across on & off premise & events & sponsorship
Dimensions:>
a) Market Complexity
- Understand and manage customers across multiple channels and customer types
- Work across FSBS and RTD categories
- Competitors across total beverage alcohol categories
- Understanding performance through Wholesalers & on – selling challenges
b) Leadership Responsibilities
Responsible for the leadership & development of a large field team and the execution of GAME activities & distribution objectives
Bring the Diageo purpose to life
· Be an ambassador for Diageo externally
· Own the responsible drinking & corporate citizenship agenda
Create the conditions for people to succeed
· Build alignment , commit to outstanding teamwork
Consistently deliver great performance
· Move effectively between strategy & operational detail
· Stay focused on your priorities- demonstrate rigour & brilliant execution
· Demonstrate unwavering accountability for Diageo total success- we are One Diageo
Grow Yourself
· Commit to grow your own capability & experience to the benefit of yourself, our people & Diageo
Create Possibilities
· Turn big dreams into reality , energise & inspire others to deliver the exceptional
Purpose of RoleTo lead a team of FSMs and a New Business Manager along with the field sales resources to execute and GAME activities, trading terms & distribution objectives that drive our performance & customer relationships
Top 3-5 Accountabilities
1. Manage and develop the State Business Units to maximise performance via:
- Responsible for the combined performance of the FSM’s regions
- Identifying opportunities for growth and executing resolution with scale and pace
- Managing teams T&E within budget
- Feed FSM input into customer account plans
2. Manage and develop the On Premise Strategy for the state:
- Work closely with the On Premise FSM and the National On Premise team to identify opportunities, risks and strategic direction for the state on premise business
- Work with On Premise FSM to identify Reserve Brands v First pour portfolio opportunities
3. Develop the capability of team and self by:
- Recruitment, retention and motivation of quality talent
- Identification of capability gaps, timely coaching and delivery of sales training modules as agreed with capability manager
- Management of the P4G process for their team and feed in great career conversations into succession plans
- Spend time in field 1:1 coaching with FSM’s to deliver improved line management capability
Qualifications and Experience Required
- Business Degree preferred
- Commercial awareness with considerable previous experience in customer facing roles
- Experience in sales account management, including the management of trading terms
- Experience in field sales management of a large sales team
- Exposure to working in rapidly changing environments, possessing proven change management skills
- Leadership experience working with cross functional teams
- Strong coaching / people management experience
Field Operations Manager- NSW
- Diageo is a leading premium drinks company whose success is built on the marketing and sales of it’s extensive portfolio
- The role of the Field Operations Manager is critical to drive the high performance and capability of the FSM’s, their BDM’s and sales merchandisers teams.
- Accountability for building Business Unit performance and customer service levels with field teams and delivering continual growth is critical to the success of the business
- This role is focused on total field sales in the state including coverage of national account chains, national on premise, national independents customers and independent customers across on & off premise & events & sponsorship
Dimensions:>
a) Market Complexity
- Understand and manage customers across multiple channels and customer types
- Work across FSBS and RTD categories
- Competitors across total beverage alcohol categories
- Understanding performance through Wholesalers & on – selling challenges
b) Leadership Responsibilities
Responsible for the leadership & development of a large field team and the execution of GAME activities & distribution objectives
Bring the Diageo purpose to life
· Be an ambassador for Diageo externally
· Own the responsible drinking & corporate citizenship agenda
Create the conditions for people to succeed
· Build alignment , commit to outstanding teamwork
Consistently deliver great performance
· Move effectively between strategy & operational detail
· Stay focused on your priorities- demonstrate rigour & brilliant execution
· Demonstrate unwavering accountability for Diageo total success- we are One Diageo
Grow Yourself
· Commit to grow your own capability & experience to the benefit of yourself, our people & Diageo
Create Possibilities
· Turn big dreams into reality , energise & inspire others to deliver the exceptional
Purpose of RoleTo lead a team of FSMs and a New Business Manager along with the field sales resources to execute and GAME activities, trading terms & distribution objectives that drive our performance & customer relationships
Top 3-5 Accountabilities
1. Manage and develop the State Business Units to maximise performance via:
- Responsible for the combined performance of the FSM’s regions
- Identifying opportunities for growth and executing resolution with scale and pace
- Managing teams T&E within budget
- Feed FSM input into customer account plans
2. Manage and develop the On Premise Strategy for the state:
- Work closely with the On Premise FSM and the National On Premise team to identify opportunities, risks and strategic direction for the state on premise business
- Work with On Premise FSM to identify Reserve Brands v First pour portfolio opportunities
3. Develop the capability of team and self by:
- Recruitment, retention and motivation of quality talent
- Identification of capability gaps, timely coaching and delivery of sales training modules as agreed with capability manager
- Management of the P4G process for their team and feed in great career conversations into succession plans
- Spend time in field 1:1 coaching with FSM’s to deliver improved line management capability
Qualifications and Experience Required
- Business Degree preferred
- Commercial awareness with considerable previous experience in customer facing roles
- Experience in sales account management, including the management of trading terms
- Experience in field sales management of a large sales team
- Exposure to working in rapidly changing environments, possessing proven change management skills
- Leadership experience working with cross functional teams
- Strong coaching / people management experience
Field Operations Manager- NSW
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