Tribunals Clerk,
Department
HM Courts and Tribunals Service
Business Area
HM Courts and Tribunals Services
Number of Vacancies
1
Location: Region
South East
Location: City/Town
Southampton
Location: Building/Site
Soutampton Combined Court - SO15 2SH
Grade
AO
Salary Minimum
16813
Salary Maximum
19550
Type of Role
Administration/ Corporate Support
Other
Other
Reserved/Non Reserved posts
This is a Non Reserved post and is therefore open to UK, British Commonwealth and European Economic Area (EEA) Nationals and certain non EEA members
Security
Basic check
Criminal Records Bureau Check
This post requires a Criminal Records Bureau Check
Is a medical required for this post?
No
Job Description
This is a fixed term appointment for 6 months.
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within the Ministry of Justice (MoJ). Most of the staff within MoJ are employed in administrative roles.
Administrative Officers are assigned to sections to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within the MoJ family. There will be some opportunity to exercise discretion and initiative, within a framework of well-established systems and processes. Problem solving is carried out by reference to comprehensive guidelines and instructions - complex or difficult issues are normally referred to a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local Ministry of Justice offices
Duties may include:
Creating and updating records on in-house computer system and data input Producing court/tribunal documents
Preparing files for court/tribunal hearings
Answering queries (telephone/written correspondence/face-to-face)
Serving customers/tribunal users
General photocopying and filing
Dealing with numerical calculations
Post opening
General ad hoc office duties
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within the Ministry of Justice (MoJ). Most of the staff within MoJ are employed in administrative roles.
Administrative Officers are assigned to sections to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within the MoJ family. There will be some opportunity to exercise discretion and initiative, within a framework of well-established systems and processes. Problem solving is carried out by reference to comprehensive guidelines and instructions - complex or difficult issues are normally referred to a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local Ministry of Justice offices
Duties may include:
Creating and updating records on in-house computer system and data input Producing court/tribunal documents
Preparing files for court/tribunal hearings
Answering queries (telephone/written correspondence/face-to-face)
Serving customers/tribunal users
General photocopying and filing
Dealing with numerical calculations
Post opening
General ad hoc office duties
Job Description URLs
http://www21.i-grasp.com/fe/tpl_moj01.asp?newms=jj&id=27283
Competencies
You will be required to provide evidence of the following Competencies:
Focusing on the Customer
I listen to and respect all customers and ask questions about their needs
I respond to customers’ requests quickly and politely
I know when to get help with customers’ concerns
Developing Our People
I keep my area of expertise up to date
I ask for and respond to feedback and learn from the work I have done
I am aware of my individual strengths and weaknesses and take responsibility for my continuous personal development
Using Evidence to Make Decisions
I base my decisions on as much evidence as is realistically available
I use various sources of evidence to get information
I understand where to go and who to involve when making decisions to achieve my goals
Planning and Managing Resources
I prioritise tasks to achieve goals
I manage my time effectively
I use resources appropriately and I am aware of how these affect the organisations’ costs
Working as a Team
I welcome new ideas and different opinions and value other people’s contributions to achieving results
I give individuals helpful feedback and treat people with courtesy and respect at all times
I take responsibility for my own actions and deliver my commitments to the team
Focusing on the Customer
I listen to and respect all customers and ask questions about their needs
I respond to customers’ requests quickly and politely
I know when to get help with customers’ concerns
Developing Our People
I keep my area of expertise up to date
I ask for and respond to feedback and learn from the work I have done
I am aware of my individual strengths and weaknesses and take responsibility for my continuous personal development
Using Evidence to Make Decisions
I base my decisions on as much evidence as is realistically available
I use various sources of evidence to get information
I understand where to go and who to involve when making decisions to achieve my goals
Planning and Managing Resources
I prioritise tasks to achieve goals
I manage my time effectively
I use resources appropriately and I am aware of how these affect the organisations’ costs
Working as a Team
I welcome new ideas and different opinions and value other people’s contributions to achieving results
I give individuals helpful feedback and treat people with courtesy and respect at all times
I take responsibility for my own actions and deliver my commitments to the team
Qualification(s)
5 GCSE passes (or equivalent) grades A*-C, to include English Language, or
NVQ Business Administration level II or Administrative experience
NVQ Business Administration level II or Administrative experience
Working Pattern
This job/these jobs are available for full-time, part-time or flexible working arrangements (including Job Share arrangements).
Employment Terms: Post Type
Fixed Term
Employment Terms: Hours
f/t
Benefits
The MoJ offers a range of benefits:
Annual Leave
Generous allowances for paid holiday starting at 23 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 2.5 privilege days. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Annual Leave
Generous allowances for paid holiday starting at 23 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 2.5 privilege days. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Support
A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
Contact and further details
To find out more or apply for this vacancy go to our website:
http://www21.i-grasp.com/fe/tpl_moj01.asp?newms=jj&id=27283
If you have any further questions please contact the Shared Service Centre on 0845 010 3512 and quote ref: HMCTS00191
http://www21.i-grasp.com/fe/tpl_moj01.asp?newms=jj&id=27283
If you have any further questions please contact the Shared Service Centre on 0845 010 3512 and quote ref: HMCTS00191
Contact and further details URLs
http://www21.i-grasp.com/fe/tpl_moj01.asp?newms=jj&id=27283
The Civil Service is committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity or political beliefs - or any other grounds.
External applicants should note that for posts in Northern Ireland, applications from the Roman Catholic community are particularly welcomed as this group is currently under-represented in our workforce.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity or political beliefs - or any other grounds.
External applicants should note that for posts in Northern Ireland, applications from the Roman Catholic community are particularly welcomed as this group is currently under-represented in our workforce.
Pension Statement
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Closing date
23 Feb 2012
Follow link to apply
http://www21.i-grasp.com/fe/tpl_moj01.asp?newms=jj&id=27283
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