Digital Contact Centre Manager - Sky | United Kingdom

As Manager in our digital contact centre, you’ll play a pivotal operational role in Now TV’s set up and ongoing success.  You’ll take responsibility for several teams of Customer Engagement Specialists – creating a culture where they can innovate, share best practice and ultimately deliver the best digital experience for our customers across all non-voice channels.  You’ll lead, engage and motivate your teams making Now TV a great place to work.

You’ll have overall responsibility for the various digital channels ensuring your teams us them appropriately; engaging  with our customers in a simple, proactive and enthusiastic manner using live chat, communities and social media as well as email.  You will also support the creating of transfer of knowledge across the Customer Engagement teams, contributing to the creation of our processes and development of each channel.

Inspirational, Driven and Customer Centric – you’ll have extensive experience in a similar leadership role in a digital customer facing sales or service environment clearly demonstrating non-telephone sales or service.  You’ll have a genuine interest in new technology and the adaptability to thrive in a rapidly changing environment.  An experienced leader of people – you’ll have significant experience creating a customer centric culture where continuous improvement is part of your teams daily activities.

Shift: Flexible including both weekends and evenings

Location: West London

What next? If you feel you have what it takes to be successful in this role, click here. Please quote your salary expectations on application.

As a valued employee of Sky you will benefit from free Sky + top tier package on top of your annual salary. You will also have access to our Pension, Private Health Care, Share Save Schemes with access to a range of discounts including Dental, holidays, mobile phones, magazines and DVDs.

Believe in better.

It’s our people that make Sky the UK and Ireland’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.