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Software Engineer - Chennai

5:08:00 PM
Genesys is the world’s leading provider of customer service and contact software — with more than 2,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.
Responsibilities
  • Analyzing the product requirements
  • Design and develop new product features within estimated plans for development
  • Provide inputs to the architecture of new modules and components
  • Provide estimations of work effort for requirements
  • Define and manage the build.
  • Implement and unit test developed features
  • Review design and code of peers
  • Work with QA to define a test plan and help them understanding the features
  • Reproduce and fix defects
  • Automate unit test cases for the newly developed features with Continuous Integration (CI) framework.
  • Contribute to White-Box Testing
  • Become source of innovative features/solutions to enhance our core business
Qualifications/Skills Required and Preferred
  • Good analytical, debugging and communication skills
  • Experience working on C/C++
  • Good understanding of OOPS is a MUST along with exposure to Object Oriented Design(OOD) & Analysis
  • Well versed with multithreading concepts/programming & exposure to debugging tools/techniques for profiling on C++
  • Java and web based applications would be added advantage.
  • Familiarity with formal design processes and tools (such as UML and Rational Rose respectively.) would be an added advantage
  • Knowledge of software configuration management tools and IDEs (such as Rational ClearCase and MS Visual Studio respectively)
  • Knowledge about VoIP technologies (like SIP/RTP/RTCP) and MSML/SCXML would be an added advantage
  • Conversant with O/S like Windows, RHEL, AIX and Solaris
To apply, please submit your resume to careers@genesyslab.com

Genesys is an equal opportunity employer committed to diversity in the workplace.

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