Community Program Manager

TechSoup Europe

Warsaw, Poland

Fundacja TechSoup is hiring a Community Program Manager! Do you have what it takes?

We are looking for a talented and passionate person who will support and guide the growth of the Fundacja TechSoup civic tech community. A unique mix of program management skills and relationship building talents is what it takes to meet the requirements. You will do what community managers love: build meaningful and impactful relationships with individuals and organizations of diverse backgrounds and geographies. As a manager you will stay focused and demonstrate flexibility in work priorities while operating efficiently across multiple areas of responsibility. You will do it all to support our social enterprise mission: to ensure that civil society organization and activists have the technology resources and knowledge they need to operate at their full potential. 
Sounds exciting? Read through the details below!

Background Information:

Over the course of the past two years, Fundacja TechSoup (FTS) has emerged as a European hub, a non-profit technology enabler, and an innovative community organizer for social activists and CSOs. FTS has developed and tested its agile approach to community work, successfully reiterated some of its activities, developed new solutions, as well as built upon previous successes and relationships.

Lasting social change takes time and a long-term commitment to seed, particularly in countries and regions that are struggling to define their social, economic and political systems. Trust is an essential component of working successfully at the local and community levels. Our approach has been to partner and join forces with local actors to create programmes and activities (for example, Netsquared, Community Boost_r in the Western Balkans, and Things in Turkey, Apps4Warsaw) to deepen our outreach and expand the FTS network based on personal relationships and trust. Identifying and working together with established experts, specialists, and civil society organizations is not an easy task – it requires patience to establish trust-based relationships and to develop a shared understanding of needs and goals.

The next phase of programming has been designed to build upon previous work to engage a broader range of social activists and technologists in order to successfully leverage technology for social change. FTS aims to create more opportunities for interaction with programmers, to engage new civil society constituencies in Europe. Staying true to the TechSoup Global mission, FTS will create and curate relevant content, training, and resources to help CSOs and social activists use information and digital technologies effectively to amplify their work.

Core Responsibilities:

• Ensuring that the value of the TechSoup Community programmes and activity is of the highest quality, impact and relevance when considering the delivery of capacity building technology for CSO’s across Europe;
• Developing and expanding the community program’s work to the strategic use of new technologies and data by the civil society organizations;
• Research and community engagement model development and its implementation;
• Contributing to developing innovative approaches to community engagement across Europe and all TechSoup Global Partners Network;
• Collaborating and Online and Offline Community Organizing:
• Helping to define and evolve the global/regional TechSoup support process;
• Regional support process for the TS network;
• Collaborating with TechSoup Global, and stakeholders to define and communicate community goals, timelines, and deliverables;
• In close collaboration with senior management, develop and track against budgets and work plans;
• Managing distributed community and content team to help effectively deliver community program and engage with the NGO community and TechSoup Partners Network across Europe;
• Coordinating with in-country individuals and organizations to develop and assist in implementing community programs for country activity;
• Being responsible for establishing and reporting on key metrics related to content and community-driven efforts in Europe.

Responsibility for project management, in particular:

• Ensuring excellent program delivery through project management experience;
• External Stakeholder management ranging from partner sourcing, partner escalations and ongoing partner management;
• Coordinating the entire project lifecycle, including development of scope, gathering of specifications, tracking, reporting, and implementation;
• Tracking and managing project resources, milestones, project risks, and deliverables, including internal as well as outsourced work effort;
• Creating and managing project working plans and working budgets;
• Ensuring consistency of process and sponsor satisfaction, with a solid understanding of funders’ formal requirements, and ensuring compliance;
• Internal stakeholder management, focusing on identifying and realizing the project’s goals and objectives through working with support functions such as HR, Finance and Operations and also resources from functional areas, including but not limited to the community, data and products teams;
• Working with team members and partners to resolve issues, and escalate issues when consensus cannot be established;
• Assisting in the definition and establishment of consistent project management policies and guidelines;
• Establishing actionable usage metrics, evaluation plans for projects, balance scorecards, and key performance indicators.

Qualifications:

Education and Experience:

• Experience with NGO project management with a proven delivery record and preferably formal project management qualifications;
• At least 5 years of experience in the nonprofit sector;
• BA or other advanced degree from an accredited college or university in a relevant field strongly preferred;
• Significant professional experience working internationally.

Knowledge:

• Understanding of CSO activities and development in Europe in the capacity building and technology for social change field;
• Solid knowledge of technology usage for social change, community building, transparency, accountability and open data topics worldwide;
• Familiarity with key stakeholders in Europe in the area of civil activism and technology;
• Familiarity with European and international business norms;
• Experience with business metrics and key performance indicators.

Skills:

• Strong communications skills;
• Attuned to multicultural environments and skilled at engaging diverse stakeholders;
• Ability to work effectively and with sensitivity across barriers such as language, culture and distance;
• Ability to develop effective relationships with internal and external stakeholders.

Abilities:

• Must have excellent planning and organization skills;
• Must have strong demonstrated teamwork skills, including flexibility of hours;
• Ability to manage resources across different internal and cross-organizational groups to get things done;
• Ability to communicate with individuals and teams at all levels of TechSoup Global;
• Ability to manage in a dynamic and fluid environment;
• Comfortable with collaboration and matrixed reporting structures;
• Fluency in English, both oral and written communications; other languages a plus.

Other Requirements:

• Flexibility to travel in Europe and internationally as required;
• Based in Warsaw.

We are offering:

• Possibility to develop in the international environment and to make a difference;
• Opportunity to work with enthusiastic team decicated to fostering social change;
• Full time project employment (24 months) with extension possibility;
• Competitive salary and benefits package (medical package included);
• Relocation support.

How to apply:

If you are interested, please send your resume and motivation letter in English by July 21st, 2015to ddublanka@techsoupglobal.org adding below statement to your application:

"I hereby agree to the processing of the personal information included in my CV and motivation letter by Fundacja TechSoup (PL) and TechSoup Global (US) for the realization of recruitment processes in accordance with the Personal Data Protection Act dated 27.08.1997r. (Dz. Ust. 2002, No. 101, item 926 with changes). I understand my right to observe, update, correct and even delete the data presented by myself"

You application cannot be processed without the signed statement.