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ACS SERVICE ENGINEER (Technology - Milano

Business Area
Support
Country
Italy
Job based in
Milano
Location
MILANO
Job Reference
FS/211123/W

Advanced Customer Services (ACS) are a set of packaged services provided by Oracle Support to help customers in managing and maintaining environments based on Oracle (RDBMS, Tech, eBS, Siebel). The job is based in Milano. Service Delivery Engineers working within ACS deliver proactive and reactive technical support to these customers, assisting them to maximise the stability, availability and performance of their critical business systems. Service Delivery Engineers work both on customer sites and from our offices.

SCOPE:

-Works as a part of an account team for a set of customers.

-Reports to Local ACS Delivery Manager in South-East EMEA Delivery Organisation

-Works to objectives set by Delivery Manager

-Works closely with the virtual team(s) within Delivery Organisation

-Works closely with the account(s) Service Delivery Management and Technical Management, Oracle Line of Businesses, partner organisations and other third parties where appropriate

RESPONSIBILITIES:

-Proactively working with ACS customers to ensure their successful deployment of the Oracle Database Server -Technical assistance with software installations -Performance assessments and tuning

-System configuration health checks -Upgrade and implementation planning and advice Patch management

-Proactively alerting customers to product developments and issues Delivering technical presentations

- Delivering reactive onsite technical support in a timely manner

- Problem analysis and investigation

-Providing and verifying problem workarounds or patches

-Researching and responding to technical enquiries

-Forming effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organisation.

EXPERIENCE:

-Hands-on experience with Oracle9i and 10G and Real Application Clusters (RAC) essential

-Hands-on experience of any of the following a definite advantage

-Database performance tuning, Oracle Advanced Queuing, Oracle Streams ,Oracle Dataguard, Oracle Recovery Manager, Oracle Enterprise Manager,Oracle 9i/10g Application Server

-Strong Unix skills essential, additional NT/Win2K skills useful.

PERSONAL PROFILE:

-Proven experience installing, configuring, administering and tuning Oracle databases

-Excellent problem solving and analytical skills

-Self motivated and resourceful

-Excellent written and verbal communication skills

-Ability to work as a team player as well as on own initiative

-Ability to work under pressure in escalated situations

-Italian mother tongue

-Very good English



As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).