Engineer (Technical Support)-(Application and Software products)

Title:	Engineer (Technical Support)-(Application and Software products)
City:	Boulogne
Code:	T061008-32	Expiry Date:	2012-05-09
Category:	TECHNOLOGY	SubCategory:	TECHNICAL SUPPORT
Description: To offer technical service to both Pre-sales and Post sales business to Partner or Customer on Huawei Application & Software products, which include Intelligent Network, Messaging Services, Mobile Data Services or other Telecom Software Products. You will be supporting our customers in all technical aspects and improve the relationship to our main Service Provider accounts in European marketing. Offrir un service technique à la fois avant-vente et après-vente aux entreprises partenaires ou clientes sur les produits Application et Logiciel Huawei, ce qui comprend le réseau intelligent, les services de messagerie, services de données mobiles ou d'autres produits logiciels de télécommunications. Vous accompagnerez nos clients dans tous les aspects techniques et améliorerez la relation avec nos principaux comptes fournisseur de services en marketing européen. 1) Pre-sales support • Pre-sales testing support, holding workshops with customer or partner on technical issues. • Bidding support on technical and engineering related part. • Follow up issues that may arise during testing/workshop/bidding activities. 2) Engineering support • Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test. • Onsite support for site survey, installation or commissioning when necessary. • Interface with engineering partner to locate technical problems that may arise during the engineering process. 3) Maintenance support. • Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team. • On site support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA. • Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process. 4) Training support • Conduct training of site survey and design for local subcontractor before they carry out site survey • Assist trainer from HQ or EU region to conduct training of hardware installation and system commissioning for local subcontractor or service partner. • Assist trainer from HQ or EU region to conduct training for customer.