Senegal - Customer Service Coordinator

The British Council in Senegal is looking for a qualified individual to fill the post of a 'Customer Service Coordinator'.

Duties
•Responsible for managing and overseeing the delivery of student registration services.
•Responsible for managing and overseeing marketing and publicity for teaching centre courses and exams services.
•Provide accurate information regarding British Council services including exams, teaching centre courses, UK educational study opportunities and projects.
•Provide customer service support in the delivery of projects as and when required.

Qualifications and experience
The successful candidate will have excellent customer service and team working skills, very good English (IELTS minimum 6.5), good IT skills, familiarity of working with SAP and experience of educational promotion.

Behaviours
You will demonstrate willingness and ability to deal appropriately with internal and external clients. You will have the ability to work towards goals set by others and to measure progress against targets. You will have demonstrable communication and interpersonal skills and the flexibility to be able to work with a variety of situations, individuals and groups. You will be an effective team member working cooperatively to achieve shared goals. You will also show that you can plan and organise yourself so that you are on top of your day to day work as well as other, longer term tasks.

How to apply
Read through the role profile document. Download and complete the application form. To help you understand and complete the application form, read through the ‘How to complete the application’ document at the top of this page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria’s will need to be provided in your role application form. To help you understand those criteria’s, we have provided a ‘behaviours’ and ‘generic skills' dictionary at the top of this page.

Please read all the documents carefully before you fill in the job application form. Telephone applications or enquiries will not be considered. Completed applications and a covering letter should be sent via email to: recruitment.senegal@britishcouncil.sn by no later than 12:00 on Friday 11 May 2012.

Applications received after the deadline will not be considered. Only candidates shortlisted for interview will be contacted. We do not accept CV's, handwritten applications or expressions of interest. The application form must clearly explain how your experience matches the above profile and include names and contact details of 3 references. We will not be able to consider any application which arrives after that date. Due to the considerable volume of applications we expect we will only be in touch with shortlisted candidates, which we will do before Fri 18 May.