Senior Network Assistant (Global Messaging Administration) UNICEF New York

Purpose of the Post:

Assist the ICT Specialist (Messaging) in the configuration of the Lotus Notes/Domino (and Notes/Domino related products/add-ons) messaging environment. This will consist of implementation, maintenance, fault monitoring, and performance control. Provide effective support for the NYHQ messaging network infrastructure as well as to the field offices. Additionally, identify risks and resolve the issues to implement solutions to security related problems as directed.

MINIMUM ELIGIBILITY REQUIREMENTS: - NON-US CANDIDATES MUST BE IN POSSESSION OF A US G4 VISA OR BE A US PERMANENT RESIDENT

Key Expected Results:

1. Control & Administration: Assist in administering the NY Messaging network infrastructure. Operates, manages, monitors and maintains messaging infrastructure, which encompasses Lotus Notes/Domino, SameTime, Blackberry, WebMail, and Email Gateway (IronMail), GSX monitoring, MS Exchange/Outlook, along with any other relevant technologies. This includes messaging systems capacity, responses availability and service levels.

2. Fault Monitoring:

   • Uses corporate tools to identify, diagnose, resolve, and monitor messaging applications, infrastructure and related systems.
   • Identifies known errors with their resolutions, and reports these to Management.
   • Ensures all messaging-related issues are reflected in the incident management system (i.e. Service Desk)as service calls, and creates monthly reports summarizing the activities on the Service calls.
   • Works closely with Global Help Desk to resolve messaging-related incidents and improve the service delivered to end-users.
   • Detects and reports pattern-like incidents to facilitate proactive problem resolution on messaging systems.
   • Is involved in and actively contributes to regular (not less than quarterly) problem management reviews, identifying prime causes of failure and resolving their underlying causes.

3. Performance monitoring: Monitors pre-determined baseline for acceptable performance levels, and performance statistics. Also included would be usage metering, e-mail traffic statistics, failed message monitoring, availability, capacity and responsiveness reporting.

4. Documentation:

   • Creates in-depth documentation for known problems/issues and updates for reference in the Messaging Knowledgebase.
   • Prepares, establishes and documents processes and procedures for the operation and maintenance of messaging services.
   • Prepares documents in hard/soft copy format on fault tracing, performance and monitoring, configuration, and on implementation of maintenance process and status.

5. Security: Works with the security team to identify and resolve security issues as directed by ICT Specialist (Messaging).

6. Performs other duties and assignments as allocated by the supervisor.

Qualifications of Successful Candidate:

• Completion of Secondary education (high school diploma) supplemented with training at university level in Computer Science, Engineering, Telecommunications, or equivalent qualification. Specialized and advanced training in administering messaging systems, (specifically lotus notes) and/or equivalent related industry certifications, such as certified Lotus professional (CLP), or Microsoft Certified Exchange Administrator.
• Seven (7) years practical work experience in information technology, with direct involvement with a production e-mail/messaging administration environment, utilizing Lotus Notes/Domino, Microsoft Exchange/Outlook and related messaging products (Anti-SPAM, mobile messaging, etc.)
• Practical experience in Lotus Domino/Notes administration required. Experience in Microsoft Exchange/Outlook administration and support is an asset.
• Practical experience with administrating, troubleshooting, consolidating mail systems, migrating mail systems, coexisting multi-protocol mail systems and directories in a multiple server environment
• Fluency in English is required and working knowledge of another UN language (French, Spanish) is desirable.

Competencies of Successful Candidate:

• Communicates effectively to varied audiences, including during formal public speaking.
• Able to work effectively in a multi-cultural environment.
• Sets high standards for quality of work and consistently achieves project goals.
• Analyzes and integrates potentially conflicting numerical, verbal and other data from a number of sources.
• Demonstrates and shares detailed technical knowledge and expertise.
• Sets clearly defined objectives and plans activities for self, own team or department.
• Ensures that team or department follows relevant company policies and procedures.

How to apply:

If you want a challenging career while improving the lives of children around the world UNICEF, the leading children’s rights organization, would like to hear from you.

Visit us at www.unicef.org/about/employ to register in our new e-Recruitment system and apply to this vacancy, quoting E-VN-2012-000803. Applications must be received by Midnight EST on 12 June 2012.

IN ORDER TO MEET THE MINIMUM ELIGIBILITY REQUIREMENTS FOR THIS PARTICULAR POST, A CANDIDTATE MUST: - BE IN POSSESSION OF A US G-4 VISA (FOR NON US RESIDENTS) OR BE A US CITIZEN/PERMANENT RESIDENT.

IMPORTANT: As part of your application online profile on UNICEF’s e-Recruitment site, please make sure your select “Release Profile” under Candidate Profile/Overview & Release.

Please note that only candidates who are under serious consideration will be contacted.

In the selection of its staff, UNICEF is committed to gender balance and diversity without distinction as to race, sex or religion, and without discrimination of persons with disabilities. Well qualified candidates are strongly encouraged to apply.