IGAD Secretariat Information Technology Assistant
Dead Line for Applications: 12th November, 2012
Position Title: IT Assistant
Job Category: GS2
Duty Station: Djibouti, Rep. of Djibouti
Reporting To: Systems Administration Officer
Organization Unit: Division of Administration and Finance
Position Title: IT Assistant
Job Category: GS2
Duty Station: Djibouti, Rep. of Djibouti
Reporting To: Systems Administration Officer
Organization Unit: Division of Administration and Finance
Job Summary
Under the general guidance of the Systems Administration Officer, the Information Technology (IT) Assistant is responsible for providing first-level technical support to end users as well as installing, configuring and maintaining IT systems.
Duties and Responsibilities
a) Provide first-level IT support to end users.
b) Ensure prompt and adequate resolution of IT issues.
c) Install, configure and maintain desktop computer systems, laptops, printers, UPS and other computer equipment.
d) Install, configure, maintain and update operating systems and application software.
e) Troubleshoot IT systems and liaise with vendors for repair and maintenance.
f) Maintain and troubleshoot network cabling and internet connections.
g) Maintain telephone and PBX systems in coordination with service providers.
h) Ensure IT systems operate optimally and conform to Service Level Agreements (SLAs).
i) Provide appropriate IT services to visiting consultants and delegates.
j) Provide basic IT services orientation to new users.
k) Any other duties as may be assigned.
Under the general guidance of the Systems Administration Officer, the Information Technology (IT) Assistant is responsible for providing first-level technical support to end users as well as installing, configuring and maintaining IT systems.
Duties and Responsibilities
a) Provide first-level IT support to end users.
b) Ensure prompt and adequate resolution of IT issues.
c) Install, configure and maintain desktop computer systems, laptops, printers, UPS and other computer equipment.
d) Install, configure, maintain and update operating systems and application software.
e) Troubleshoot IT systems and liaise with vendors for repair and maintenance.
f) Maintain and troubleshoot network cabling and internet connections.
g) Maintain telephone and PBX systems in coordination with service providers.
h) Ensure IT systems operate optimally and conform to Service Level Agreements (SLAs).
i) Provide appropriate IT services to visiting consultants and delegates.
j) Provide basic IT services orientation to new users.
k) Any other duties as may be assigned.
Education and Training
• A diploma in Information Technology, Computer Science, Electrical/ Electronic Engineering or equivalent qualification from a recognized academic institution.
• Microsoft, Cisco and other relevant training and certifications would be an added advantage.
Experience
At least three (3) years practical working experience in an information technology field.
Skills and Abilities
• Proactive, self-driven and problem-solving orientation.
• Good communication skills and ability to explain technical issues to end users.
• Ability to troubleshoot IT problems and provide solutions.
• Knowledge of LAN, WAN and WiFi protocols.
• Knowledge of Internet access technologies and ability to diagnose connectivity issues.
• Proficiency in operating systems and office applications.
• Ability to keep abreast of emerging trends and technologies.
• A diploma in Information Technology, Computer Science, Electrical/ Electronic Engineering or equivalent qualification from a recognized academic institution.
• Microsoft, Cisco and other relevant training and certifications would be an added advantage.
Experience
At least three (3) years practical working experience in an information technology field.
Skills and Abilities
• Proactive, self-driven and problem-solving orientation.
• Good communication skills and ability to explain technical issues to end users.
• Ability to troubleshoot IT problems and provide solutions.
• Knowledge of LAN, WAN and WiFi protocols.
• Knowledge of Internet access technologies and ability to diagnose connectivity issues.
• Proficiency in operating systems and office applications.
• Ability to keep abreast of emerging trends and technologies.
Language Requirements
Fluency in English. Working knowledge of the French Language would be an added advantage.
Eligibility
The position is open to nationals of IGAD member states only.
Application Procedure
Send your detailed CV (including current contact, nationality, employment history, experience, educational qualifications, technical training, two referees and their contacts) and cover letter explaining your suitability for the position to the following address:
Administration and Finance Division
IGAD Secretariat
P.O. Box 2653
Djibouti, Rep. of Djibouti
E-mail: hr@igad.int and copy (cc) to ict@igad.int.
Note: The application should be sent in Microsoft Word or Adobe PDF format.
Please use the following reference on the Subject line: REF: HR1216 IT Assistant
Only short-listed candidates will be contacted.
Fluency in English. Working knowledge of the French Language would be an added advantage.
Eligibility
The position is open to nationals of IGAD member states only.
Application Procedure
Send your detailed CV (including current contact, nationality, employment history, experience, educational qualifications, technical training, two referees and their contacts) and cover letter explaining your suitability for the position to the following address:
Administration and Finance Division
IGAD Secretariat
P.O. Box 2653
Djibouti, Rep. of Djibouti
E-mail: hr@igad.int and copy (cc) to ict@igad.int.
Note: The application should be sent in Microsoft Word or Adobe PDF format.
Please use the following reference on the Subject line: REF: HR1216 IT Assistant
Only short-listed candidates will be contacted.
Post a Comment