TOYOTA 2013 Customer Relations Intern (CRI) Program

Description

 

The Toyota Motor Sales, USA (TMS) team is looking for diverse top-caliber candidates who are committed to sustaining our success through continuous improvement (Kaizen) and respect for the individual. In our pursuit of becoming the most respected and successful company in the U.S. we are looking for highly motivated applicants for the Customer Relations Internship. For more information about Toyota, visit www.toyota.com or www.toyotanewsroom.com. 

 

COMPANY OVERVIEW

Toyota Motor Sales (TMS), U.S.A., Inc. is the marketing, sales, distribution and customer service arm of Toyota, Lexus and Scion.  Established in 1957, TMS markets products and services through a network of nearly 1,500 Toyota, Lexus and Scion dealers which sold more than 1.6 million vehicles in 2011.  Toyota directly employs nearly 30,000 people in the U.S. and its investment here is currently valued at more than $18 billion.

 

PROGRAM OVERVIEW

The Customer Relations Intern Program provides college students with exposure to the automotive industry while working in a corporate environment.  As a CRI, you will receive an initial four weeks of classroom training. Training will include comprehensive lessons on all Toyota, Lexus, or Scion vehicles, products, services, and policies. Training will also highlight areas of communication, problem solving, negotiation, and customer satisfaction.

 

After training, your primary responsibility will be communicating with Toyota, Lexus, or Scion customers who contact one of our four call centers.  You will work within a team environment where you will act as a liaison between Toyota, Lexus, or Scion owners, prospective consumers, dealerships, region/area offices and headquarters. You will be required to analyze customer concerns (i.e. requests for financial assistance, dealer sales or service related complaints, or product related concerns) and determine the appropriate action to positively impact owner satisfaction and retention.

 

Customer Relations is one of the key entry-level positions for Toyota and offers a tremendous opportunity to learn about our products, the inner workings of the company, and how to work effectively with a diverse customer base.  As a CRI, your overall mission is to "Build Lifetime Advocates for Toyota".  The skills you acquire will be invaluable for your career in business.

Qualifications

 

We are looking for undergraduate students with Senior or Junior standing and a GPA of ≥ 3.0 by Summer 2013. 

 

We are targeting the following majors: Business Administration, Communications, Liberal Arts, Mechanical Engineering, Psychology, Sociology, English. 

 

You must exhibit interest in the automotive industry, strong customer service orientation, the ability to work within a professional corporate setting, and the following skills:

·         Written and oral communication

·         Time management

·         Negotiation & problem solving

·         Initiative

·         Teamwork

·         Planning & organization

·         Computer skills

·         Bilingual candidates are a plus

·         Social media familiarity is a plus

 

ADDITIONAL INFORMATION

This internship is designed as follows:

·         Internship location is Toyota Motor Sales, USA, Inc. National Headquarters (19001 South Western Ave., Torrance, CA 90509)

·         Full-time (40 hours/week) during the summer months (May/June - Aug/Sep)

·         Based on performance and business needs, during the school year, you may be selected to work part-time (12-15 hours per week) on a variable schedule, but with a commitment to work every Saturday and a minimum of 4 hours every Monday

·         Availability is required before/after major holidays

 

Program subject to change without notification.

 

Toyota provides reasonable accommodations consistent with its legal obligations. Any applicant who, because of a disability, needs reasonable accommodation or assistance at any point in the application process, or thereafter if hired, should contact the Human Resources Department by sending an email to TalentLink_Admin@toyota.com. Toyota is an equal opportunity employer. Toyota hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents.  Temporary residence status does not include individuals in non-immigrant status (H, B, L, or TN visas) or those with temporary work authorization, such as students in practical training status (F and J visas.)

https://tmm.taleo.net/careersection/10020/jobdetail.ftl