IT Desktop Support Specialist Brazil

Responsibilities

Support and maintain the desktop computing environment for the company’s Latin America office and for remote users and various locations as required. This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems. This person will provide hands-on desk-side support assistance and be responsible for client computing devices though all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices). This person will perform the majority of the mentioned tasks while providing a high level of customer service to the users which also includes executive support.

• Tier 2 technical escalation point for the Helpdesk Team for issues that cannot be resolved via phone or remote access.
• Perform installations, maintenance and repair work on production client computing hardware or software that supports the business.
• Enforce corporate security standards and industry best practices for the desktop computing environment.
• Manage work requests via a Helpdesk ticketing system and create documentation for support processes and workflow.
• Investigate and recommend hardware & software solutions & upgrades based on evolving business challenges.
• Provide periodic training or New Hire Orientation as required.
• Manage and maintain hardware and software inventory.
• Perform after hours or on-call work as necessary.

Qualifications/Skills Required and Preferred

• 5 years of experience with troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.
• Strong customer service focus and interpersonal skills is a must.
• Fluent in local Portuguese and English languages (written and spoken)
• Proficiency with Windows OS is required.
• Excellent communication skills (written and spoken).
• Excellent teamwork skills is required.
• Experience supporting mobile devices is preferred (i.e., tablets, smart phones, soft phones, etc.).
• A+ or Microsoft certification preferred.
• Experience with Mac and Linux OS is preferred.
• Able to work independently and in a team environment.
• Demonstrated aptitude for continuous learning and innovative thinking.
• Able to work with peers on a global scale

To apply, please submit your resume to careers@genesyslab.com

Genesys is an equal opportunity employer committed to diversity in the workplace.