PS Senior Consultant

Genesys is the world’s leading provider of customer service and contact software — with more than 2,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.

Responsibilities

• Design, implement and troubleshoot Contact Center management solutions, based on Genesys suite of products
• Participate in the software solutions implementation projects on all stages of the classic project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing
• The position requires a good level of team-work and the ability to relate well with Customers and Partners; ultimately, the position requires the ability to work in complex projects and the ability/maturity to take decisions inside his/her responsibility.
• Frequent international travel may be required

Qualifications/Skills Required and Preferred

• The candidate has had formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent based on job experience.
• The candidate has theoretical and several Years (3-5) of practical experience in the following technology areas
• Database management systems (Oracle and MS-SQL)
• SQL language and database development
• Computer hardware (Server hardware, storage hardware)
• Conceptual understanding of DBMS and hardware HA concepts
• Modern operating systems at least Windows and Linux
• Conceptual understanding of
• Computer networks & Network Security
• Software design and development including basic programming knowledge in for example java, C# including Unix Shell scripting.
• Social Media
• WEB/SaaS based solutions
• Modern operating systems at least Windows and Linux.
• Conceptual understanding of CRM solutions
• Good analytical skills are required in order to troubleshoot complex issues
• Fluent in German and at least one of the following languages: English
• The role requires good interpersonal communication and presentation skills and the candidate should be keen to work in a diverse and multicultural environment.

To apply, please submit your resume to careers@genesyslab.com indicating the country and job title. 

Genesys is an equal opportunity employer committed to diversity in the workplace.