Professional Services Consultant - Peru

Join Genesys and save the world from bad customer service!

Genesys is the world’s leading provider of customer service and contact software — with more than 2,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.

Summary of the Position

Manage single large-scale or multiple small scale professional services engagements based in Andean Region.

Responsibilities

In this role, the primary responsibilities will include (but are not limited to):

• Customer satisfaction
• Project timelines/milestones
• Profitability
• Revenue recognition
• Build client relationship/annuities

Qualifications/Skills Required and Preferred

• SQL Programming
• Genesys CIM 7x /8x
• Genesys Reporting 7.x78x
• VoIP – SIP
• Tecnologias de Call Center (ACD, IVR, Workforce)
• Bachelor Degree in Computer Sytems or Telecommunications
• Genesys GVP 7.x/8x
• Genesys eServices 7x/8x
• Genesys WFM 7x/8x
• Genesys Infomart / Interactive Insight
• Excellent track record in effective client communications and client satisfaction.  
• Proactive, innovative thinker.
• Ability to accommodate travel requirements of position - travel will be entirely based on project location, structure, duration, customer requirements, etc.  
• Superlative written and oral communication skills.
• Strong facilitation skills.
• Able to work effectively with sales organization and distribution channel.  
• Ability to work with a sales pursuit team during the sales process.
• Must be a team player.
• Ability to handle and be trusted with confidential and/or sensitive information.
• Ability to work in a fast-paced constantly changing environment.
• Ability to be flexible and to handle multiple projects in an organized, timely manner.
• Ability to work overtime if needed

To apply, please submit your resume to careers@genesyslab.com

Genesys is an equal opportunity employer committed to diversity in the workplace.