PS Project Manager

Summary of the Position

Manages the day-to-day operations of customer projects with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. Primary interface with the customer to manage the triple constraints (schedule, scope, budget) and to resolve issues. Understands the client's business very well and establishes inroads into the organization of the account to increase Genesys visibility. Responsible for all Genesys personnel including sub contractors working on the project. Manages all financial aspects of the projects including forecasting and revenue recognition.

Responsibilities

• Provide project management of multiple, concurrent Genesys solution engagements, ranging from a value of Services from ca. EUR 25.000 upwards more than EUR 1.000.000.
• Manage all aspects of the project delivery including project schedule, risk management and risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues and customer acceptance
• Implement change management process on engagements
• Follow standard PS Operational processes and guidelines
• Ensure engagements are on time and on budget
• Achieve customer satisfaction goals
• Have the ability to fully understand Genesys functionality and and solution architectures to actively manage scope control and customer expectation
• Maintain close links with other functions in Professional Services and other Company departments especially Sales, Pre-Sales and Marketing, Support, and Education
• Maintain quality relationships between our clients, strategic partners and/or third party providers
• Generate incremental license and services revenue through direct customer contact
• Achieve profitability goals by providing high-quality and efficient delivery services
• Work with assigned teams to help forecast and and achieve revenue objectives on a quarterly basis

Qualifications/Skills Required and Preferred

• University degree in Engineering, Economics, Management or equivalent
• 3+ years relevant experience in the IT industry preferable in the Contact Centre, Telecommunication and/or CRM market (essential)
• Proven IT Project Management experience (including budgeting) of complex solutions
• Project Management Certification, e.g. PMI ((desirable)
• Understands at least 1 industry segment (e.g. Telecommunications) and has an understanding of computer architecture, open systems products (hardware and software), project management tools and methodologies, customer and Professional Services (essential)
• Certified Genesys Engineer 7.x + (desirable)
• Exposure to Genesys technical solutions.  Will have had exposure to the Genesys product suite to a level that the candidate is able to discuss simple solutions (desirable)
• Ability to take initiative, trouble-shoot, to build relationships, to develop a team, to solicit/gain support inside and outside of Professional Services
• Ability to work unsupervised and proactive
• Should be PC computer literate in the use of MSOffice, MS Project or similar, word processing, spreadsheet, presentation and project control tools
• Good verbal and writing skills
• Excellent presentation skills
• Proven ability to work under pressure within a team and in isolation
• Full understanding of Contact Centre Market
• Very good English language skills required and knowledge of German.
• Willing to travel extensively through EMEA with focus on Germany, Austria, Switzerland)

To apply, please submit your resume to careers@genesyslab.com indicating the country and job title. 

Genesys is an equal opportunity employer committed to diversity in the workplace.