Regional administrator, Norfolk

Christian Aid believes that everyone deserves the right to a full life, free of poverty and injustice. Our life-changing work couldn’t happen without people working dependably behind the scenes. With flawless attention to detail and a positive, proactive approach, your efficient support will help ensure the Norwich regional office runs smoothly.

Your work will enable our busy team to resource and inspire volunteers, churches and Christian Aid groups across Norfolk and Suffolk. You’ll be the first point of contact for supporters, and will build relationships with key volunteers. You’ll process our income and expenditure, keep accurate records on our database, oversee health and safety, manage levels of stock and resources, minute meetings, and ensure our high standards and procedures are adhered to. You will ensure all correspondence is dealt with including the acknowledgement of supporter donations; you’ll work collaboratively with the Regional Coordinators. You’ll keep our Christian Aid Week network going strong, working closely with volunteers. Whether someone requires branded envelopes or an update of the situation in Syria, you’ll be the person to find the answer.

With GCSEs (or equivalent), including Maths and English, you’ve succeeded in a previous administrative position. You’re friendly and attentive, with an unwavering customer focus, and you enjoy working with the general public. You keep your eye for detail even when working under pressure and in a busy environment. An awareness of church networks, how to manage volunteers, and the geography of our five counties, would all be an advantage.

Please show your suitability for this post by giving answers to the following questions: Using the guidance notes may help you formulate your answers.

Steward resources

Please provide an example of a time when planning and organising your work tasks was especially critical, for example to meet a tough deadline or to deal with several priorities.

Strive for improvement

Please tell us about a time when you took steps to improve the service being provided to a client/customer/supporter.

Delivering results

Please tell us about a time when you were particularly conscious of the quality of your work and how you ensured it met the standards required.

We value the contribution each person makes to the success of our organisation. That’s why you can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan and flexibility that will ensure you enjoy a good work/life balance.

As this post is UK based, non-EC nationals will require current and valid permission to work in the UK.

Download the role profile (144 KB pdf)

To apply for this post, please download an application pack and email your completed UK & Ireland application form to: recruitment@christian-aid.org  quoting the reference number given below. Alternatively, your completed application form, together with the equal opportunities form, can be printed out and posted to us at:

Christian Aid 
35 Lower Marsh 
Waterloo 
London 
SE1 7RT

Please note that CVs will not be accepted.

Job reference: 650/EB

Closing date: 9am, Friday 31 January 2014

Interview date: 10 February 2014

Christian Aid values diversity and aspires to reflect this in our workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.