PURPOSE OF THE JOB
The main focus of this role is to build and maintain professional business relationships across a portfolio (1000 plus customers) on a reactive basis by driving sales and income targets, acquiring walk in clients, solutioning existing clients with cross sell, campaigns and product utilisation. The Enterprise Banker (EB) is further required to manage risk and compliance on the portfolio
RESPONSIBILITIES
- Maintain ownership of a portfolio of allocated Enterprise clients
- Ensure customer relationships via appointment based and branch walk in customer interaction
- Ensure long term sustainability of customers to ABB
- Focus on client graduation to ABB Enterprise Relationship Sub Segment
- Achieve cross sell and up-selling sales targets
- Achieve customer satisfaction targets within the assigned portfolio
- Track and monitor the financial performance of the portfolio
- Apply risk-based pricing for all new sales and pricing reviews
- Educate clients to use the Business Support Centre
- Drive acquisition initiatives through re-engagement processes
- Make use of middle and back-office support networks to ensure on-boarding and complete end-to-end service delivery
- Take ownership of client complaints that originate from Customer compliance process
- Ensure customer service is improved on an ongoing basis
- Understand and apply the relevant governance and compliance procedures
- Maintain customer records and accurate completion of applications and paperwork
- Take ownership of the portfolio's risk management
- Manage the Not Fit For Processing listings for the KAMLS
- Manage dormant accounts
COMPETENCIES
- Working with people
- Relating and networking
- Persuading and influencing
- Presenting and communicating information
- Analysing
- Creating and innovating
- Delivering results and meeting customer expectations
- Entrepreneurial and commercial thinking
MINIMUM REQUIREMENTS
- National Diploma in Commerce or Marketing or Finance or equivalent NQF level 5 qualification
- Three (3) years sales banking experience within a commercial banking environment
- NQF level 5 FAIS qualification with 60 Credits
- Two (2) years FAIS experience
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
- No criminal record
PREFERRED REQUIREMENTS
- B Degree in Commerce or Marketing or Finance
- Five (5) years sales banking experience within a commercial banking environment
- Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status
GENERAL
The appointment will be made in line with the Divisional Employment Equity strategy
The ideal candidate will have the following competencies:
Ability
- maintain ownership of a portfolio of allocated Enterprise clients
- ensure customer relationships via appointment based and branch walk in customer interaction
- achieve cross sell and up-selling sales targets
- focus on client graduation to ABB Enterprise Relationship Sub Segment
- maintain customer records and accurate completion of applications and paperwork
- apply risk-based pricing for all new sales and pricing reviews
- take ownership of the portfolio's risk management
Experience
- organising and prioritising workloads
- solutioning and negotiating
- written and verbal communication
Knowledge
- Know Your Client (KYC) procedures
- Business banking products
- legislations impacting the client
- credit and securities
At Absa, we are committed to creating a workplace which provides an opportunity for all employees and potential employees to fully optimise their potential by working for an Employer of Choice. Absa is continually searching for talented individuals to join our team and would like to invite you to apply for vacancies listed on our site that match your skills, qualifications and ambitions.
Post a Comment