Japanese speaking Customer Service Agent
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| Job Details Salary: £7,877 basic plus shift allowance of £412.55 plus language allowance of £500 per annum Contract Type: Part Time, Permanent Working Hours: Based on 18.5hrs per week, working 4 on 4 off between the hours of 0400-2330. Location: Heathrow Airport Closing date for applications: 15th December 2011 Please note, there is a 2 week Full Time (Monday-Friday 0900-1730hrs) training course for this role in Crawley and travel expenses cannot be refunded. Role Purpose To ensure that customer needs are fully met on every transaction, through the achievement of quality, service and sales targets. Focusing on the Japanese routes and other destinations as required by the operation. Responsibilities Meeting and greeting Virgin Atlantic customers. To ensure that each customer receives a high quality experience of professional service. Checking in customers who are travelling in Economy. Weighing bags at checkin. Upselling exit seats at checkin and looking for opportunities to maximise the sales potential of every transaction. Working as part of a team at the gate, including tagging bags, boarding calls and reconciliation. To contribute to the team achievement of key operational service target of On Time Performance. Assisting customers to use DIY checkin. To ensure that all necessary paperwork is competed accurately and promptly. To ensure that security standards are never compromised and remain vigilant throughout the checkin process. Requirements Fluency in Japanese is essential Proven customer service experience is essential. Confident with a 'can-do' attitude. Creative and open minded to finding ways to achieve exceptional service standards. Demonstrate care and be passionate about the quality of service given. Show a willingness to change approach, adapt to new ideas and suggestions. Excellent communication and interpersonal skills. Organised with the ability to multi-task. Good team player with ability to work independently. | |||||||||||
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