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Genesys Care Sales Representative - Netherlands

5:12:00 PM
Join Genesys and save the world from bad customer service!
Genesys is the world’s leading provider of customer service and contact software — with more than 2,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Genesys software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.
Summary of the Position:
The Genesys Care Sales Representative focuses on all assigned Maintenance Renewals with the objective of securing the renewal annually, in advance, before the start of the renewal term. This position is a "senior" renewal position with strong experience required in sales, conflict negotiations, product knowledge, and maintenance program knowledge with the skill to close the renewal. The Genesys Care Sales Representative is focused on the Genesys CARE (multi-tiered, scalable maintenance service offering) annuity stream of Maintenance revenue generated from the customer base. The primary goal is to ensure the annuity stream is protected and grown year to year. The objective involves working with Genesys Sales Organization, Professional Services Organization, Technical Support Organization, Partner Organization, and Partners to ensure: timely renewal closures, maximize Subscription and Support revenue (correct inventories), work with strategic pricing in special agreements covering both new and renewal transactions and strive for high customer satisfaction levels at all times (accurate entitlements). The position involves ongoing and trusted engagement with the customer base.
Responsibilities:
  • Delivery of Genesys CARE quotes to Customers and Partners
  • "Selling" the Value Proposition of Genesys CARE in the context of the customer lifecycle
  •  Articulation of Genesys CARE value proposition to Customers and Partners including the TCO that Genesys CARE offers
  • Strong collaboration with AE / SE / Sales Leadership to deliver Genesys CARE revenue and to leverage the renewal cycle to drive license and services projects
  • Up selling of higher-value Genesys CARE programs and add-on options
  • Predictive view of At Risk Customers with Red / Yellow / Green Dashboard
  • Outbound Programs, e.g. Compliance, Reclamations
  • Securing the Renewal annually, in advance
  • Field support to position Genesys CARE in new business opportunities
Qualifications:
  • Eight years+ selling and closing experience with software or software maintenance
  • Graduate degree in BA/BS
  • Preferred language skills:  Fluent Dutch, English & German 
 To apply, please submit your resume to careers@genesyslab.com indicating the country and job title. 

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